Mohamed Jaafar
Oakmont,PA
Summary
Goal-oriented Territory Sales Manager with great pride in exceeding goals and achieving sales quotas. Dedicated to maintaining high level of personal product knowledge and skillfully influencing consumer buying habits. Exercise sound judgment and establish goals to meet aggressive targets.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Territory Sales Manager
Mobilelink USA
Pittsburgh, PA
04.2024 - Current
- Developed strong relationships with customers to understand their needs.
- Assisted in creating promotional materials for sales campaigns.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with team members to strategize sales approaches.
- Managed inventory levels to ensure product availability for customers.
- Participated in training sessions to enhance product knowledge and skills.
- Prepared weekly and monthly reports on sales performance against targets.
- Supervised a team of sales representatives within the assigned territory.
- Trained team members on customer service strategies and techniques.
- Developed and implemented sales plans to achieve regional goals.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Assisted customers with product selection based on their individual needs.
- Led, coached and developed employees to achieve sales goals.
- Identified areas of improvement for customer service strategies within the region.
- Researched and analyzed data and reports to identify trends and optimal sales strategies.
- Led team meetings to ensure effective communication among all members of the sales team.
District Operations Manager
Heartland Restaurant Group
Pittsburgh, Pennsylvania
10.2010 - 04.2024
- Oversaw daily operations across multiple restaurant locations.
- Collaborated with management to enhance staff training programs.
- Managed inventory control processes to reduce waste and loss.
- Analyzed operational data to identify areas for improvement.
- Supported compliance with health and safety regulations in restaurants.
- Led team meetings to discuss performance and operational goals.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Organized monthly meetings with store managers to review progress towards established goals.
- Conducted periodic audits of personnel records such as time cards and payroll information.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Analyzed sales trends in order to develop effective promotions that increased foot traffic in stores.
- Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Implemented processes for tracking inventory levels across stores ensuring adequate stock levels at all times.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Established key performance indicators to measure progress towards organizational objectives.
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
Area Manager
Bruegger’s Bagels
Pittsburgh, Pennsylvania
07.1996 - 09.2010
- Managed daily operations across multiple locations to ensure service consistency.
- Trained and mentored staff to enhance team performance and customer service.
- Oversaw inventory management to maintain product availability and reduce waste.
- Implemented scheduling systems to optimize labor efficiency and coverage needs.
- Conducted regular performance evaluations to support employee development initiatives.
- Facilitated communication between corporate offices and local teams for operational alignment.
- Enforced health and safety standards to create a safe working environment for employees.
- Analyzed sales trends to inform strategic decisions for product offerings and promotions.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Provided guidance on the implementation of new policies and procedures in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Boosted team morale and overall revenue by creating sales contests.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
Education
BBA - Business Administration
University of The District of Columbia
Washington, DC 08.1990 - 09.1994
Skills
- Customer relationship management
- Sales strategy development
- Sales performance analysis
- Product demonstration
- Team leadership
- Inventory management
- Operational efficiency
- Staff training and development
- Conflict resolution
- Effective communication
- Data analysis
- Coaching and mentoring
- Goal setting and accountability
- Trend identification
- Sales presentations
- Profit and loss analysis
- Revenue generation
- Sales strategies
- Sales training
- Sales tracking
- Performance management
- Territory growth
- Staff development
- Team building
- Territory management
Languages
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Certification
- ServSafe certified
Accomplishments
- Multiple distinctions, awards, honors and leading performances that I would gladly discuss in detail.
References
References available upon request.
Timeline
Territory Sales Manager
Mobilelink USA
04.2024 - Current
District Operations Manager
Heartland Restaurant Group
10.2010 - 04.2024
Area Manager
Bruegger’s Bagels
07.1996 - 09.2010
BBA - Business Administration
University of The District of Columbia
08.1990 - 09.1994