Mohamed Shaheen
Stafford,TX
Summary
Highly motivated college student with hopes of one day having a high position role. A dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
5
5
years of professional experience
Work History
Server
Pacific Coast Tacos
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Warehouse Associate
RDX Sports
07.2022 - 10.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 90 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Front End Associate
Walmart
08.2021 - 10.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Full Time Associate
Dairy Queen Grill & Chill
06.2021 - 08.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
Flag Soccer Referee
USA Soccer
06.2018 - 12.2018
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Managed conflict resolutions to encourage professional and positive relationships.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
- Enforced discipline to encourage respect, fairness and equality for players.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05.2025
High School Diploma -
Bellaire High School
Bellaire, TX06.2023
Skills
- Safe Food Handling
- Payment Processing
- Customer Service
- Responsible Alcohol Service
- Excellent People Skill
- Maximizing Profits
- Teamwork
Languages
Arabic
Native or Bilingual
Timeline
Server
Pacific Coast Tacos
03.2023 - Current
Warehouse Associate
RDX Sports
07.2022 - 10.2022
Front End Associate
Walmart
08.2021 - 10.2021
Full Time Associate
Dairy Queen Grill & Chill
06.2021 - 08.2021
Flag Soccer Referee
USA Soccer
06.2018 - 12.2018
Associate of Arts - Business
Houston Community College
High School Diploma -
Bellaire High School