Mohamed-Amine Nassib
Orlando,FL
Summary
Customer-focused airport professional with experience assisting passengers at Orlando International Airport (MCO). Skilled in communication, problem-solving, and providing excellent guest service in fast-paced environments, with a strong ability to ensure smooth operations and enhance the overall passenger experience.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Passenger Service Agent (COOP)
Innovation Aviation Services
Orlando, FL
10.2025 - Current
- Facilitated efficient passenger flow and boarding coordination at Orlando International Airport (MCO), ensuring smooth operations and on-time departures.
- Assisted passengers with real-time problem resolution and ensured a positive travel experience.
- Maintain rigorous safety standards and operational flow in a fast-paced aviation environment.
- Managed high passenger volume while maintaining excellent service and safety standards.
Front Counter & Cook
Authentic Gyros & Grill
Orlando, FL
04.2025 - 10.2025
- Delivered efficient customer service, handled orders, and prepared meals in a high-volume environment.
Kitchen Associate
Baldwin Perk Café
Orlando, FL
12.2024 - 04.2025
- Prepared food orders, maintained strict cleanliness standards, and supported team operations in a fast-paced environment.
Restaurant Owner/Manager
Resto-Rock
Azrou, Morocco
06.2016 - 04.2024
- Directed daily operations, supervised staff, and ensured premium service quality.
Pizzaiolo
Pizza Amore
Abu Dhabi, UAE
03.2013 - 02.2016
- Ensured compliance with international food safety standards.
Waiter
Kenzi Farah Hotel
Marrakech, Morocco
06.2012 - 03.2013
- Provided luxury-level hospitality and guest satisfaction in a premier hotel environment.
Waiter
Michlifen Resort & Golf
Ifrane, Morocco
01.2012 - 04.2012
- Delivered high-quality service and maintained professional standards in a luxury resort.
Education
Food Safety Training -
Food Safety Authority
Dubai, UAE 01.2014 - 03.2014
Hospitality Service Certificate - Hospitality & Customer Service Training
PIGIER
Essaouira, Morocco 09.2012 - 06.2013
Diploma in Restaurant Services -
ERSAT
Azrou, Morocco 09.2011 - 07.2012
Electrical Installation Diploma -
OFPPT
Azrou, Morocco 09.2009 - 07.2010
Skills
- Customer Service
- Airport Operations & Safety
- Passenger Boarding & Guidance
- Conflict Resolution
- Guest Relations
- Multilingual Support
Additional Strengths
- Strong work ethic
- Fast learner
- Adaptable in dynamic environments
Languages
- Arabic: Native
- English: Intermediate (Customer Service)
- French: Intermediate
- Spanish: Basic
Timeline
Passenger Service Agent (COOP)
Innovation Aviation Services
10.2025 - Current
Front Counter & Cook
Authentic Gyros & Grill
04.2025 - 10.2025
Kitchen Associate
Baldwin Perk Café
12.2024 - 04.2025
Restaurant Owner/Manager
Resto-Rock
06.2016 - 04.2024
Food Safety Training -
Food Safety Authority
01.2014 - 03.2014
Pizzaiolo
Pizza Amore
03.2013 - 02.2016
Hospitality Service Certificate - Hospitality & Customer Service Training
PIGIER
09.2012 - 06.2013
Waiter
Kenzi Farah Hotel
06.2012 - 03.2013
Waiter
Michlifen Resort & Golf
01.2012 - 04.2012
Diploma in Restaurant Services -
ERSAT
09.2011 - 07.2012
Electrical Installation Diploma -
OFPPT
09.2009 - 07.2010