Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Mohamed Ibrahim

Mohamed Ibrahim

Operations Manager
Cedar Rapids,IA

Summary

Experienced business leader with a passion for personal and professional growth. Possesses a progressive background in both leadership and computer fields, demonstrating a proven ability to motivate and inspire teams to achieve ambitious goals. Dedicated to continuous learning and development, with a strong desire to make a positive impact on the community.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Operations Manager

Milky Way Freight, LLC
Cedar Rapids, IA
10.2022 - Current
  • Plan and coordinate the scheduling of all shipments, ensuring on-time delivery and efficient routing of trucks
  • Manage a team of drivers, dispatchers, and administrative staff, ensuring that they meet operational targets and comply with company policies and procedures
  • Ensure that all equipment is properly maintained and serviced, minimizing downtime and maximizing utilization
  • Monitor and analyze performance metrics, identifying opportunities for improvement and implementing solutions to enhance operational efficiency
  • Develop and maintain relationships with customers, suppliers, and other stakeholders, ensuring that the company is well-positioned in the industry
  • Ensure compliance with all relevant laws and regulations, including those related to safety, environmental protection, and transportation
  • Prepare and present operational reports to senior management, providing insights into performance and identifying areas for improvement

Manufacturing Team Leader

General Mills
Cedar Rapids, IA
05.2022 - 11.2022
  • Oversee the daily operations of the production line, ensuring that all products are produced to the required quality standards and delivered on time to our customers
  • Lead a team of operators and technicians, providing coaching and guidance to ensure that they meet their performance targets and that the production line runs smoothly
  • Monitor production processes, identifying and addressing issues that may impact product quality, yield, or efficiency
  • Collaborate with other team leaders and cross-functional teams to ensure that production targets are met and that the production line is optimized for performance and efficiency
  • Ensure compliance with all relevant health and safety regulations, promoting a safe working environment for all team members and enforcing safe work practices
  • Drive continuous improvement initiatives, identifying opportunities to streamline processes and reduce waste while maintaining a focus on safety
  • Maintain accurate records and documentation, ensuring that all production data is recorded and reported accurately

Area Manager

Nordstrom
Cedar Rapids, IA
01.2021 - 04.2022
  • Measure and manage employee actions and performance by aligning to strategic plans
  • Complete warehouse operational requirements by scheduling and assigning employees; following up on work results
  • Support warehouse associates and daily activities which includes covering various shifts to support the department
  • Motivate and develop teams, organize and encourage teamwork through collaboration and relationship building to ensure productivity targets are met or exceeded
  • Recruit, select, onboard, coach/support and motivate employees
  • Support the ongoing safety efforts to ensure all teams are working in a safe manner

Area Trainer

Nordstrom
Cedar Rapids, IA
06.2019 - 01.2021
  • Answer questions and provide resources to new and existing employees
  • Ensure employee have the most up-to-date tools to perform job duties and are able to utilize these tools effectively
  • Provide timely feedback to area managers on employee performance
  • Build rapport with all new hires and serve as their major source of support in the first two weeks of employment
  • Set an example for others on reliability and safety

IT Help Desk Agent

ADIB Bank
Dubai, UAE
07.2017 - 10.2018
  • Provide technical support and assistance to end-users on IT-related issues
  • Respond to and resolve incoming support requests via phone, email, or in-person
  • Accurately log all support requests and incidents
  • Escalate complex issues to the appropriate IT teams or vendors
  • Ensure that all support requests are handled within established SLAs
  • Perform basic troubleshooting and diagnosis of IT-related issues
  • Provide end-user training and support on various IT systems and applications
  • Assist in the installation, configuration, and maintenance of IT hardware and software
  • Maintain up-to-date knowledge of IT systems and technologies

YouTuber, Investor, and Amazon Seller

Online
Cedar Rapids, IA
11.2019 - Current

- Record weekly videos to show the U.S culture to my home country audience.

- Invest in Stocks and Cryptocurrencies.

- Sell Products on Amazon.com and other platforms.

Education

Bachelor of Science - Computer Engineering

University of Gezira
Sudan
11.2011 - 07.2016

Associate of Arts - Liberal Arts And Sciences

Kirkwood Community College
Cedar Rapids, IA
01.2019 - 02.2020

No Degree - Google IT Support Professional

Google
San Fernando, CA
09.2020 - Current

No Degree - Business Start-UP

British Council
London, UK
02.2016 - 02.2016

Skills

    Time Management

Timeline

Operations Manager

Milky Way Freight, LLC
10.2022 - Current

Manufacturing Team Leader

General Mills
05.2022 - 11.2022

Area Manager

Nordstrom
01.2021 - 04.2022

No Degree - Google IT Support Professional

Google
09.2020 - Current

YouTuber, Investor, and Amazon Seller

Online
11.2019 - Current

Area Trainer

Nordstrom
06.2019 - 01.2021

Associate of Arts - Liberal Arts And Sciences

Kirkwood Community College
01.2019 - 02.2020

IT Help Desk Agent

ADIB Bank
07.2017 - 10.2018

No Degree - Business Start-UP

British Council
02.2016 - 02.2016

Bachelor of Science - Computer Engineering

University of Gezira
11.2011 - 07.2016
Mohamed IbrahimOperations Manager