Mohamed Magdi Mohamed Abdalla Elzeini
Cairo, Egypt
Summary
Adept at managing high customer volumes and crafting high-quality cocktails, I significantly enhanced customer satisfaction at Viking River Cruises. With expertise in liquor, beer, and wine, and a strong team player attitude, I efficiently led training for new bartenders, fostering a culture of excellence and repeat business at Grand Circle Cruise Line. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
Bartender
Viking River Cruises
2023.08 - 2024.03
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Head Bartender
Grand Circle Cruise Line
2019.03 - 2023.04
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Bartender
Tolip Elforsan
2018.03 - 2019.03
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Stars Group Mirage Aqua Park and Spa Palace
2014.09 - 2015.04
- Served high customer volumes during special events, nights, and weekends.
Restaurant Waiter
Titanic Beach Spa and Aqua Park
2012.07 - 2014.05
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Waiter
Tropicana Sea Beach Spa and Aqua Park
2011.06 - 2012.01
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Trading School
07.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
Languages
Arabic
Native or Bilingual
English
Full Professional
Russian
Professional Working
Timeline
Bartender
Viking River Cruises
2023.08 - 2024.03
Head Bartender
Grand Circle Cruise Line
2019.03 - 2023.04
Bartender
Tolip Elforsan
2018.03 - 2019.03
Bartender
Stars Group Mirage Aqua Park and Spa Palace
2014.09 - 2015.04
Restaurant Waiter
Titanic Beach Spa and Aqua Park
2012.07 - 2014.05
Waiter
Tropicana Sea Beach Spa and Aqua Park
2011.06 - 2012.01
High School Diploma -
Trading School
Similar Profiles
Mohamed Magdi Mohamed Abdalla ElzeiniMohamed Magdi Mohamed Abdalla Elzeini
Bartender at Viking River Cruises EgyptBartender at Viking River Cruises Egypt
Gheorghe DimoiuGheorghe Dimoiu
Inland Botmaster Formation Program at Viking River CruisesInland Botmaster Formation Program at Viking River Cruises
Cynthia FloresCynthia Flores
Lead Customer Support Specialist at Viking River CruisesLead Customer Support Specialist at Viking River Cruises