Mohamed Sedeek Ahmed Sheta
Mansoora
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Shebestan Palace Restaurant. Excelled in training and mentoring, driving team productivity by implementing efficient workflows. Leveraged strong negotiation skills to enhance customer satisfaction and operational efficiency, achieving significant improvements in process monitoring and team motivation. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Supervisor
Shebestan Palace Restaurant
Doha
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed and implemented customer service policies to enhance satisfaction.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Supervisor (Unit In-Charge)
Sterling Catering Services (Altazaj Merkheya)
Doha
09.2014 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Assistant Supervisor
Sterling Catering Services (Altazaj City Center)
Doha
09.2008 - 07.2014
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained safety records and accident reports for human resources.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Managed records and documentation for payroll, inventory control and workflow.
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
Cashier
Sterling Catering Service (AlTazaj Merkheya)
Doha
06.2006 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Own Business
Hair Saloon For Men
Mansoora
07.2002 - 05.2006
- Managed staff scheduling efficiently so that all departments were adequately staffed at all times without compromising service quality.
- Developed and managed annual budgets, maintaining fiscal responsibility and ensuring efficient allocation of resources.
- Successfully secured grants for town improvements, contributing to infrastructure development and economic growth.
- Coordinated interdepartmental efforts for streamlined project completion and resource sharing among various town departments.
Education
High School Diploma -
MouhiEddine Industrial High School
Mansoura, Shirbin.07.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Schedule development
- Priority management
- Inventory Oversight
- Negotiation
- Audit reporting
- Data Analysis
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Supervisor
Shebestan Palace Restaurant
12.2022 - Current
Supervisor (Unit In-Charge)
Sterling Catering Services (Altazaj Merkheya)
09.2014 - 12.2022
Assistant Supervisor
Sterling Catering Services (Altazaj City Center)
09.2008 - 07.2014
Cashier
Sterling Catering Service (AlTazaj Merkheya)
06.2006 - 08.2008
Own Business
Hair Saloon For Men
07.2002 - 05.2006
High School Diploma -
MouhiEddine Industrial High School