MOHAMMAD ALI AL-TAHAN
EAST AMHERST,NY
Summary
Dynamic Guest Advocate at Target with a proven track record in customer service and conflict resolution. Adept at cash handling and maintaining operational efficiency, I excel in team collaboration and guest relations. Passionate about creating positive shopping experiences while leveraging strong technology skills to enhance service delivery.
Overview
1
1
Language
1
1
year of professional experience
Work History
Guest Advocate
Target
East Amherst, New York
08.2026 - 10.2026
- Resolved guest concerns through calm communication and clear guidance on store policies, improving guest satisfaction.
- Greeted guests warmly at checkout area and provided friendly service, enhancing overall shopping experience.
- Processed sales, returns, and exchanges using Target register systems.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Handled cash, receipts, and payment types according to Target procedures.
- Collaborated with team members to streamline guest service operations, ensuring efficient service delivery.
- Supported order pickup and Drive Up service for incoming guests.
- Maintained clean, organized guest service areas throughout shifts.
- Resolved customer complaints in a professional manner.
- Answered customer inquiries regarding store policies and procedures.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Assisted other departments to ensure smooth store operations.
Volunteer (20 Hours)
Clearfield Library
Buffalo, NY
06.2025 - 08.2025
- Helped organize books and maintain a clean environment
- Assisted visitors with finding materials
- Supported staff with daily tasks
Education
High School Diploma -
Williamsville East High School
Williamsville, NY07-2026
Skills
- Financial knowledge and strong interest in business
- Strong technology skills
- Quick learner and open to new experiences
- Good communication and problem-solving skills
- I work well with a team and with people
- Conflict resolution
- Customer service
- Cash handling
- Inventory control
- Communication
- Guest relations
- Attention to detail
- Team collaboration
- Guest accommodations
INTERESTS
Painting and art, Reading, experiencing movies, nature, hikes, tea.
EXTRACURRICULAR ACTIVITIES
- Tennis
- Played tennis for 6 years and developed discipline and teamwork
References
Available upon request.
Languages
Arabic
Professional
Timeline
Guest Advocate
Target
08.2026 - 10.2026
Volunteer (20 Hours)
Clearfield Library
06.2025 - 08.2025
High School Diploma -
Williamsville East High School