Mohammad Horani
Austin,Tx
Summary
Cultivated strong customer relationships and negotiated deals to consistently rank among top sales performers, enhancing overall customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Manager
Shawerma King
10.2025 - Current
- Trained and supervised team members on customer service standards.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Consultant
Nyle Maxwell
12.2023 - 03.2025
- Advised customers on vehicle options and financing to match their needs and budgets.
- Provided follow-up support to ensure client satisfaction and long-term relationships.
- Collaborated with management to negotiate and close sales effectively.
- Developed strong relationships with clients to understand their needs and preferences.
- Utilized CRM software to track customer interactions and manage sales leads.
Sales Consultant
Toyota of Cedar Park
12.2022 - 12.2023
- Conducted inbound and outbound sales calls, securing new clients and referrals.
- Delivered world-class customer service and closed high-value deals.
- Performed cold calls to prospective customers to introduce company offerings.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Negotiated pricing and financing while overcoming client objections.
- Recognized for Top Performance of the Month, immediately after training.
Sales Consultant
Mac Haik Chrysler Dodge Jeep Ram
12.2019 - 12.2022
- Consistently exceeded sales quotas, closing both new and preowned vehicle deals.
- Ranked Second Salesman of the Year (2021 & 2022) and Salesman of the Month (7x).
- Guided clients through financial and leasing options to improve closing ratios.
- Maintained a strong client pipeline with repeat and referral business.
- Awarded First Place at the Bank in 2022 for financing performance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Consultant / Retail Store Manager
Boost Mobile
12.2008 - 12.2019
- Promoted twice (Assistant Manager in 2010, Store Manager in 2013).
- Managed payroll, scheduling, staff recruitment, and training. Grew store into the Top Sales Store in Central Texas (2014).
- Recognized as Top Salesman (2011–2013).
- Consistently exceeded sales targets and optimized store profitability.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Recruited, hired and trained new hires to optimize profitability.
- Trained and developed team members to enhance customer service skills.
Office Manager
Coach Roofing & Exteriors LLC
12.2015 - 12.2017
- Managed bookkeeping, payroll, and financial reporting.
- Coordinated with insurance companies and clients for timely payments.
- Prepared 1099s and monitored all banking transactions.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
Bachelor - Accounting
Applied Science University
Amman, Jordan01.2008
Skills
- Assisted customers in selecting vehicles that meet their needs Supported negotiation processes to achieve favorable terms for both parties Facilitated smooth transactions to enhance customer satisfaction
- Managed customer relationship management (CRM) systems to enhance client interactions
- Assisted clients in evaluating financial consulting services Supported teams in identifying leasing options that meet client needs Facilitated discussions to clarify financial strategies
- Utilized Microsoft Office applications to support daily administrative tasks Assisted in organizing documents and maintaining records Provided technical support for office software and tools
- Assisted in training team members on best practices and procedures Supported leadership initiatives to enhance team performance Mentored colleagues to foster skill development and collaboration
- Facilitated resolution of customer conflicts to enhance satisfaction Supported retention efforts by addressing customer concerns promptly Assisted in developing strategies to improve customer loyalty
- Assisted in managing office operations and payroll processes Supported team members with administrative tasks to enhance workflow efficiency Contributed to maintaining accurate payroll records and employee documentation
- Developed comprehensive sales proposals to drive client engagement and secure new business opportunities
- Executed negotiation tactics to achieve favorable outcomes in business agreements
- Executed talent closing strategies to enhance recruitment efficiency
Certification
- Food Manager Certificate
- Fraud Examination (Austin Community College)
- Business Communications (Austin Community College)
- Tax (Austin Community College)
Languages
Arabic
Native or Bilingual
Timeline
Sales Manager
Shawerma King
10.2025 - Current
Sales Consultant
Nyle Maxwell
12.2023 - 03.2025
Sales Consultant
Toyota of Cedar Park
12.2022 - 12.2023
Sales Consultant
Mac Haik Chrysler Dodge Jeep Ram
12.2019 - 12.2022
Office Manager
Coach Roofing & Exteriors LLC
12.2015 - 12.2017
Sales Consultant / Retail Store Manager
Boost Mobile
12.2008 - 12.2019
Bachelor - Accounting
Applied Science University