Mohammad Khan

• Directed full operations and P&L accountability for a 15-store high-volume district generating $60M+ in cumulative annual sales, consistently outperforming year-over-year inside sales and fuel margin targets.
• Recruited, onboarded, and coached 15+ Store Managers, actively building a robust talent bench and significantly increasing management retention through strategic succession planning.
• Maintained operational excellence across 15 locations, ensuring adherence to vendor merchandising, layout planograms, asset protection, food safety, and achieving high mystery shop scores.
• Controlled labor productivity, inventory shrink, and controllable expenses across the territory to maximize net operating income.
• Developed localized KPI dashboards and weekly store action plans, resulting in improved same-store sales growth and enhanced customer satisfaction metrics.
• Oversaw multi-site operations, optimizing processes to enhance operational efficiency across the district.
• Executed targeted marketing initiatives that increased store traffic and strengthened brand visibility.
• Managed inventory levels to optimize stock availability and reduce waste.
• Developed training programs for staff to improve customer service skills.
• Led store operations to ensure compliance with company policies and standards.
• Oversaw financial performance by analyzing sales reports and expense trends.
• Cultivated relationships with vendors to negotiate better pricing and terms.
• Facilitated communication between management and team members for operational efficiency.
• Implemented safety protocols to maintain a secure work environment for employees.
• Conducted regular store visits to assess compliance with company policies and operational standards, ensuring adherence and identifying areas for improvement.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Monitored store performance to ensure all monthly targets were achieved through direct support.
• Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
• Identified opportunities for process improvement across multiple locations within the district.
• Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
• Reviewed inventory levels at each store in order to ensure adequate stock availability.
• Mentored team members by demonstrating best practices for sales and customer service.
• Identified and developed top talent to promote a performance-oriented culture.
• Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
• Performed periodic risk assessments of stores within the district to identify potential safety hazards.
• Cultivated and maintained strong relationships with key stakeholders, fostering collaboration to achieve district goals.
• Organized promotional events in order to drive sales volume in the district's stores.
• Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
• Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
• Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Assigned work and monitored performance of project personnel.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Produced thorough, accurate and timely reports of project activities.
• Implemented quality control measures to uphold company standards.
• Created and managed budgets for travel, training, and team-building activities.
• Proposed or approved modifications to project plans.
• Analyzed business performance data and forecasted business results for upper management.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Franchise training completed in June 2023. Managed franchise stores and improved their brand standard and sales. Following are the key points for the franchise operations.

1. Financial & P&L Management ·

Managed P&L for franchise locations, driving sales and profitability. · Managed district sales, cost of goods sold (COGs), and labor to achieve financial targets. · Proposed period goals to Area Directors to meet annual business plans.

2. Operational Standards & Compliance ·

Conducted routine visits to franchise stores to assess compliance with Circle K’s quality and operational standards. · Ensured locations met Circle K’s image standards using the Daily Store Inspection Form. · Verified stores were clean, adequately stocked, organized, and well-kept per company standards. · Maintained property and equipment to ensure a safe working environment for associates. · Ensured franchisees sold only approved products and services per Circle K’s specifications.

3. Brand & Marketing Execution ·

Supported and executed franchisor-driven marketing campaigns across all units. · Aligned local marketing efforts with each store’s profile and co-created marketing plans with unit leaders. · Ensured customer service, store image, and marketing execution met Circle K standards.

4. Franchisee Relationship Management ·

Supported, encouraged, and assisted all franchise locations in my designated geographic area. · Coached and developed store management teams on establishing plans to achieve goals. · Recruited, hired, developed, and retained top management talent for the district, including filling open positions. · Inspired staff and team members to follow business and brand processes with a high level of excellence. · Drove revenue growth by developing sales, marketing, and financial plans for each franchisee.

5. Store Visit & Inspection Protocols ·

Conducted pre-visit reviews of recent performance data, sales trends, and outstanding issues. · Focused each visit on 2-3 priority areas such as food safety, customer service, or promotional execution. · Spent the majority of time on the sales floor interacting with staff and observing operations. · Used structured checklists to document findings on performance, operational issues, and improvements.

6. Training & Development ·

Trained all employees to ensure customer service, store image, and marketing execution met Circle K standards. · Ensured store employees completed all required reports accurately and on time. · Verified all merchandise was stocked, attractively displayed, and priced correctly.

• Managed end-to-end procurement for pharmaceutical manufacturing, including sourcing strategy, contract negotiation, and supplier performance.
• Optimized inventory and lead times, improving working capital while ensuring GMP-compliant material availability.
• Collaborated with QA/Regulatory to maintain supplier qualification and audit readiness.
• Introduced spend analytics and vendor scorecards, reducing costs and improving on-time, in-full delivery.

• Led plant production operations, achieving output, quality, and safety targets for FMCG product lines.
• Implemented production scheduling and preventive maintenance coordination to enhance OEE and minimize waste.
• Managed cross-functional teams and shift supervisors to improve throughput and first-pass yield.