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Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Competent and well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Experienced IT professional with a proven ability to solve complex technical issues and provide reliable support. Recognized for dependability and skill in collaborating with teams to achieve goals. Demonstrated adaptability and technical expertise in various IT environments, ensuring smooth operations.

Accomplished Cybersecurity and IT Professional with 18+ Years of Experience
- Extensive expertise in cybersecurity, IT project management, and technical support.
- Certified leader in project management with a proven track record of successful execution.
- Proven skills in hardware repair, installation, and troubleshooting across various platforms (Cisco, MikroTik, Nokia, etc.).
- Strong software troubleshooting background with 6 years of experience.
- In-depth knowledge of database management (Microsoft, Oracle) and Microsoft server engineering.
- Effective collaborator and problem-solver, maintaining precise records and ensuring compliance with security protocols.
The Ideal Candidate for Any Business.

Focused IT Graduate & Support Specialist with hands-on experience in vulnerability management, Active Directory, and threat-monitoring tools like Splunk and Tenable. Proven track record managing helpdesk operations, troubleshooting technical issues, and delivering clear customer support for 50+ user accounts. Quick to adapt to new technologies to streamline operations and resolve issues efficiently.

Dynamic IT professional dedicated to enhancing operational efficiencies through exceptional technical support and problem-solving skills. Collaborates effectively to improve IT processes while prioritizing customer satisfaction and swift issue resolution. Excels in troubleshooting network connectivity, hardware, and software issues in fast-paced environments.

Mohammad Kohistani

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IT Support Specialist

Desktop Support Specialist

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Bachelor of Science - Network Engineering And Cloud

Associate of Applied Science - Computer Network & Systems

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IT Support Specialist

Desktop Support Specialist

Bachelor of Science - Network Engineering And Cloud

Associate of Applied Science - Computer Network & Systems

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