Mohammad Naqshbandi
Hayward,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Pizza Ponte
Oakland, CA
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
IT Support Specialist
Corovan
San Jose
01.2022 - 12.2022
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customer in understanding products, components and systems using technical demonstration.
Sales Associate
A&A
San Leandro, CA
11.2017 - 12.2019
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Scheduled shifts for fellow associates during peak traffic times.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Obtained signatures for financial documents and internal and external invoices.
Tech Intern
Oakland Unified School District
02.2016 - 12.2016
- Analyzed logs from server systems to determine possible causes of outages or slowdowns.
- Investigated reported bugs, identified root cause, and worked with developers to resolve them quickly.
- Installed operating systems, applications, networks, printers, scanners, routers as required by customers.
- Tested application functionality prior to release in order to ensure quality assurance standards were met.
- Collaborated with other departments within the organization on projects related to technical support operations.
- Ensured all changes were properly documented according to established change management protocols.
- Supported IT teams in maintaining company hardware and software systems.
Education
Bachelor of Science - Computer Science
Cal State East Bay
Hayward12.2023
Associate of Science - Computer And Information Sciences
Laney College
Oakdale, CA05.2021
Skills
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Account Updating
- Problem-Solving Abilities
- In-Store Support
- IT Security Management
- Hardware Upgrades
- Drawer Balancing
- Cash Handling
- Customer Assistance
- Customer Service
- Payment Processing
- Cash Register Operation
Timeline
Customer Service Representative
Pizza Ponte
02.2023 - Current
IT Support Specialist
Corovan
01.2022 - 12.2022
Sales Associate
A&A
11.2017 - 12.2019
Tech Intern
Oakland Unified School District
02.2016 - 12.2016
Bachelor of Science - Computer Science
Cal State East Bay
Associate of Science - Computer And Information Sciences
Laney College