MOHAMMAD QUTAB
Bayonne,NJ
Summary
Operations-focused Emerging Store Manager (ESM) with 4+ years of experience in retail systems, inventory management, and operational reporting. Experienced in working with SAP-based reports, POS systems, and workforce management tools to ensure data accuracy, operational efficiency, and process compliance. Strong interest in transitioning into a Business Analyst / Data Analyst role with hands-on exposure to data validation, reporting, system troubleshooting, and process improvement.
Overview
6
6
years of professional experience
Work History
Emerging Store Manager (ESM)
Walgreens
03.2020 - Current
- Review SAP operational and inventory reports to validate data accuracy and identify discrepancies impacting shrink, replenishment, and store performance
- Analyze inventory trends including on-hand accuracy, stock movement, and receiving discrepancies to support data-driven operational decisions
- Document and escalate data inconsistencies to ensure resolution and maintain system integrity
- Manage end-to-end inventory processes including receiving, cycle counts, replenishment, and stockroom organization
- Support shrink reduction initiatives through inventory audits and process compliance checks
- Ensure accurate execution of standard operating procedures across daily store functions
- Serve as primary in-store support for POS systems and operational technology
- Troubleshoot hardware and system issues including printers, scanners, handheld devices, and back-office systems
- Coordinate issue resolution with technical support teams and ensure minimal operational downtime
- Manage scheduling and payroll systems for a team of approximately 12 employees
- Train team members on operational systems, procedures, and technology usage
- Maintain cash handling accuracy and perform operational reconciliations
Education
Bachelor of Business - Finance
Rutgers University
Newark, NJSkills
- Business Analysis & Operations
- Requirements Gathering (Operational Processes)
- Process Improvement & Workflow Optimization
- Stakeholder Communication (Store Team & Corporate Escalations)
- SOP Execution & Compliance
- Data & Reporting
- SAP Report Review & Data Validation
- Inventory Data Accuracy & Reconciliation
- Operational Reporting & Trend Analysis
- KPI Tracking (Sales, Inventory, Labor, Shrink)
- Systems & Tools
- SAP (Inventory & Operational Reports)
- POS Systems (Point of Sale Operations & Troubleshooting)
- Workforce Management / Scheduling Systems
- Hardware Troubleshooting (Scanners, Printers, Handheld Devices)
- Microsoft Excel (Data Tracking & Reporting – if applicable)
- Emerging BA/DA Skills (Training/Knowledge)
- Agile & Scrum Fundamentals
- Jira (User Stories, Backlog, Sprint Tracking – conceptual knowledge)
- SQL (Data Querying Basics – SELECT, JOIN, WHERE, GROUP BY)
- Power BI (Dashboard & KPI Visualization – conceptual knowledge)
- BRD / FRD Documentation
- User Stories & Acceptance Criteria
Timeline
Emerging Store Manager (ESM)
Walgreens
03.2020 - Current
Bachelor of Business - Finance
Rutgers University
Cover Letter
- Dear Hiring Manager
- I'm an operations-focused Emerging Store Manager with hands-on experience supporting store systems, inventory flow, reporting, and in-store technology in a fast-paced retail environment. My role sits at the intersection of operations, logistics, and systems support, where accuracy, troubleshooting, and process execution matter every day.
- A core part of my responsibility involves reviewing SAP operational and inventory reports to ensure data accuracy and identify discrepancies that could impact shrink, replenishment, or performance. I regularly work through inventory issues tied to receiving, counts, and on-hand accuracy, taking corrective action at the store level and escalating with clear documentation when needed.
- On the systems side, I serve as the primary in-store point of support for POS systems and operational technology, including handheld devices, printers, scanners, and back-office equipment. I troubleshoot issues, coordinate fixes, and ensure systems remain functional to support both employees and customers.
- In addition to systems and inventory responsibilities, I manage scheduling, payroll systems, and daily operations for a team of approximately 12 employees, while training staff on proper system usage and operational procedures. I'm especially interested in roles that combine operations with IT support, systems coordination, or logistics.
- Thank you for your time and consideration.
- Sincerely
- Mohammad Qutab