Francisco J. Duarte
Hayward,CA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Store Manager Emerging
Walgreens
Santa Clara, CA
05.2025 - Current
- Oversaw front-end and pharmacy operations, ensuring compliance and optimizing cash management.
- Resolved customer issues while coaching staff to enhance overall service quality.
- Developed team through targeted training, mentorship, and clear communication of strategies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Tracked inventory and conducted physical counts to reduce loss.
Independent Driver
Uber Technologies Inc
San Francisco, CA
10.2015 - Current
- Achieved and sustained a perfect five-star Uber rider rating.
- Transported 20+ passengers daily, ensuring timely and safe arrivals.
- Provided exceptional customer service, enhancing comfort and satisfaction for all passengers.
Store Manager
CVS Health
Oakland/Hayward, CA
07.2021 - 12.2023
- Led team of over 20 staff, achieving 95% employee retention rate through effective leadership and engagement strategies.
- Achieved 70% improvement in online order fulfillment, boosting customer satisfaction.
- Developed a scheduling system that optimized labor and reduced overtime by 60%.
- Implemented a new inventory management system, decreasing stock discrepancies by 20%.
- Identified and promoted high-performing staff, fostering team morale and supporting professional development.
Department Manager/Assistant Department Manager
Nordstrom/ Nordstrom Rack
San Leandro, CA
04.2014 - 03.2020
- Achieved top sales performance and exceeded department sales targets
- Led teams of up to 25 associates, driving consistent sales growth (up to +15%)
- Reduced shrink, improved inventory accuracy, and boosted online fulfillment (up to +87.5%)
- Executed merchandising strategies and organized store events to elevate customer experience
- Advanced through leadership roles in service, sales, inventory, and department management
Education
HS Diploma -
James Logan High
Union City, CA06-2006
Skills
- Profit and loss management
- Retail business fundamentals
- Sales analysis
- Inventory control
- Operational efficiency
- Process improvement
- Adaptability to priorities
- Problem solving skills
- Team collaboration
- Communication skills
Timeline
Store Manager Emerging
Walgreens
05.2025 - Current
Store Manager
CVS Health
07.2021 - 12.2023
Independent Driver
Uber Technologies Inc
10.2015 - Current
Department Manager/Assistant Department Manager
Nordstrom/ Nordstrom Rack
04.2014 - 03.2020
HS Diploma -
James Logan High