Mohammad Salman
New York,NY
Summary
Proven track record in enhancing customer experiences and sales revenues, notably with Lakeshore Learning Store. Skilled in guest engagement and leveraging hospitality service expertise to exceed expectations. Demonstrated ability to multitask and improve operational efficiencies, highlighted by exceptional customer service and memory retention skills. Achievements include significant contributions to team goals through innovative service strategies.
Overview
2
2
years of professional experience
Work History
Server
SSP America
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
CCP Sales Representative
Lakeshore Learning Store
08.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Warehouse Worker
SilkRoad
02.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Associate of Applied Science - Accounting
Borough of Manhattan Community College
New York, NY01-2026
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
Languages
Urdu
Full Professional
Timeline
Server
SSP America
05.2024 - 09.2024
CCP Sales Representative
Lakeshore Learning Store
08.2023 - 05.2024
Warehouse Worker
SilkRoad
02.2023 - 03.2024
Associate of Applied Science - Accounting
Borough of Manhattan Community College
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