Mohammad Samara
Brooklyn,NY
Summary
Customer-focused Pharmacy manager offering 19 years of experience in retail pharmacy operations. Well-versed in prescription preparation, proprietary software Nexgen and medication therapy management (MTM). Highly proficient in suggesting appropriate over-the-counter (OTC) medications and directing patients to next level medical care when necessary. Committed to maintaining high-quality standards.
Overview
24
24
years of professional experience
Work History
Pharmacy Manager
Walgreens Boots Alliance
10.2022 - Current
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Manager
Rite Aid Pharmacy
08.2009 - 05.2022
- Trained newly hired pharmacists and pharmacy interns.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Offered patients and patrons information on various immunizations.
- Oversaw maintenance and upgrades to pharmacy automation devise to ensure highest level of accuracy and efficiency
- Engaged patients on various medication therapy management platforms to help improve health outcomes
- Managed team of 11 individuals including ancillary staff, pharmacy technicians, patient care advocates, pharmacy interns, pharmacy externs, and pharmacists.
Pharmacy Manager
Duane Reade Pharmacy
11.2005 - 08.2009
- Trained pharmacy interns and newly hired pharmacy technicians.
- Managed preparation for third party audits and significantly minimized payor charge backs
- Responsible for scheduled drug inventory and transfer during pour overs and acquisitions
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Pharmacy Intern
Eckerd Corporation
04.2001 - 11.2005
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Provided friendly customer service at drop-off and pick-up counters.
- Assisted pharmacist in final review of filled prescriptions.
- Managed transfer of physical records between institutions to ensure HIPPA compliance.
Education
PharmD - Pharmacy
Arnold And Marie Schwartz College of Pharmacy
Brooklyn, NY06.2005
Skills
- Employee Supervision
- Retail Pharmacy Operations
- Verbal and Written Communication
- Operational Records Maintenance
- Critical Thinking
- Patient Care Assessment
- Medication Therapy Management
- Vaccine Administrator
Accomplishments
- Achieved influenza immunization goals through effectively helping with [Task].
Timeline
Pharmacy Manager
Walgreens Boots Alliance
10.2022 - Current
Pharmacy Manager
Rite Aid Pharmacy
08.2009 - 05.2022
Pharmacy Manager
Duane Reade Pharmacy
11.2005 - 08.2009
Pharmacy Intern
Eckerd Corporation
04.2001 - 11.2005
PharmD - Pharmacy
Arnold And Marie Schwartz College of Pharmacy