Mohammad Nurul Islam
Customer Services
10323 Jamaica 169 St,NY
Summary
Accomplished Customer Service Manager with a proven track record at Hasbi Trade International, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in CRM and fostering teamwork, significantly improved process efficiency and staff performance. Expert in Microsoft Office Suite, demonstrating exceptional decision-making and customer relations abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Hasbi Trade International
02.2016 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
06.1992
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Decision-Making
- Customer Relations
- Team Building and Leadership
- Customer Relationship Management (CRM)
- Staff Management
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementHealthcare benefitsPaid sick leavePersonal development programs401k matchTimeline
Customer Service Manager - Hasbi Trade International
02.2016 - 12.2023
Notre Dame College, Dhaka - High School Diploma,
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