Mohammad Riyadh Dowlut
Kingston,ON
Summary
Dynamic personal shopper and concierge specializing in customer service and personalized experiences. Expertise in multilingual communication and decision-making to enhance client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Shopper
Loblaws Superstore
Kingston, ON
04.2025 - Current
- Curated personalized shopping experiences based on customer preferences and dietary needs.
- Evaluated customer needs and provided tailored product recommendations to maximize purchase satisfaction.
- Provided expert knowledge of store layout to enhance shopping efficiency for customers.
- Assisted customers in product selection, ensuring satisfaction with purchases.
Concierge
Loblaws Superstore
Kingston, ON
04.2024 - Current
- Delivered high-quality, personalized service to residents and guests in a fast-paced residential environment
- Administered front desk functions, focusing on visitor access control, security surveillance, and effective key management.
- Handled high-volume phone calls and in-person inquiries while maintaining professionalism and efficiency
- Coordinated transportation, maintenance requests, and special resident services
- Managed comprehensive tracking of visitor packages and deliveries to facilitate smooth logistics.
- Resolved resident concerns and service issues promptly to ensure satisfaction
- Responded calmly and effectively during emergency or time-sensitive situations
Education
Bachelor of Science - Nursing
St Lawrence College
Kingston, ON06-2029
No Degree - Health Sciences
St Lawrence College
Kingston, ON06-2025
High School Diploma -
GMD Atchia SSS
Mauritius06-2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Documentation and reporting
- Multilingual Communication (Fluent in English, French, Hindi, Urdu, Creole)
- Computer Literacy
- Adaptability in Fast-Paced Environments
- Time Management & Prioritization
Certification
.
- Cambridge School Certificate
- Pre-Health for advanced Diplomas and Degrees
- First-aid and BLS
- CPR
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Creole
Native or Bilingual
Urdu
Full Professional
Timeline
Personal Shopper
Loblaws Superstore
04.2025 - Current
Concierge
Loblaws Superstore
04.2024 - Current
Bachelor of Science - Nursing
St Lawrence College
No Degree - Health Sciences
St Lawrence College
High School Diploma -
GMD Atchia SSS