Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohammed Bilal

Redmond

Summary

Dynamic Business Analyst with a proven track record at Microsoft, adept in project management and Agile methodologies. Expert in data analysis and SQL, I drive stakeholder satisfaction through effective communication and conflict resolution. Successfully led cross-functional teams to deliver optimized software solutions, enhancing operational efficiencies and user experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

Microsoft
Redmond
05.2024 - Current
  • Defined business requirements and reported them back to stakeholders.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Managed client expectations through clear communication of technical limitations and project timelines.
  • Managed a team of engineers to ensure timely delivery of technical solutions.
  • Created user stories, acceptance criteria, test cases in collaboration with product management team members.
  • Communicated regularly with customers regarding project status updates and changes in scope or timeline.
  • Developed and maintained project plans, timelines and roadmaps for multiple projects.
  • Implemented best practices related to Agile methodology such as sprints, standups, resulting in improved efficiencies.

Senior Business Analyst

SS&C Eze Software Group
04.2023 - 01.2024
  • Managed end-to-end platform development lifecycle, from Discovery/Requirements to Roll-out, ensuring project success
  • Coordinated with various development teams on build, test, and deploy cycles to meet project milestones
  • Collaborated with Capability leads to document action items, decisions, and notes from stakeholder meetings
  • Built leadership presentations outlining progress, dependencies, risks, etc., for effective communication
  • Developed project plans, monitor progress, and ensure adherence to project management best practices
  • Identified and mitigate risks and issues through data-driven decision-making and active problem-solving
  • Collaborated with cross-functional teams to drive project success and stakeholder satisfaction
  • Provided regular project status updates to stakeholders to maintain transparency and alignment
  • Implemented user-centric design and onboarding optimization strategies to enhance user experience
  • Created epics, and user stories to capture project requirements and facilitate development processes
  • Advocated for customer needs and incorporate Voice of the Customer feedback into project planning
  • Utilized data analytics and metrics-driven insights to Analyze and monitor project performance and drive improvements
  • Demonstrated strong technical skills and proficiency in data analytics tools and methodologies
  • Provided user education and empowerment to maximize the value of project deliverables
  • Managed product lifecycle to ensure successful project delivery and ongoing support
  • Implemented Agile methodologies to promote adaptability and efficiency in project execution
  • Ensured quality assurance and data accuracy throughout the project lifecycle to maintain project integrity

Business Analyst

SS&C Eze Software Group
10.2021 - 03.2023
  • Lead software implementation projects from initiation to completion, including planning, execution, and post implementation support
  • Served as the primary point of contact for clients, managing relationships and ensuring client satisfaction
  • Provided technical expertise and guidance to junior team members, assisting with problem-solving and skill development
  • Customized software solutions to meet client-specific requirements, including configuration and integration with existing systems
  • Analyzed and document client business processes, identifying opportunities for optimization and automation
  • Coordinated with cross-functional teams, including development, testing, and support, to deliver integrated solutions
  • Conducted regular project reviews and status updates with clients and internal stakeholders, ensuring alignment with project goals and timelines

Associate Business Analyst

SS&C Eze Software Group
04.2019 - 09.2021
  • Assisted in the deployment and configuration of software solutions under the guidance of senior team members
  • Provided technical support to clients during the implementation process, troubleshooting issues and offering solutions
  • Collaborated with project teams to gather requirements and define project scopes
  • Participated in testing activities, including user acceptance testing (UAT) and quality assurance (QA) testing
  • Contributed to the documentation of implementation processes, including user manuals and training materials
  • Assisted in the training of end-users on newly implemented software systems
  • Supported data migration activities, ensuring accurate and efficient transfer of data from legacy systems to new solutions

Junior Electric Design Engineer

BYD
05.2018 - 01.2019
  • Designed Wiring Harness and Circuit Table for Electric Vehicles using CAD Tools (Creo Parametric/ PCX)
  • Designed Circuit and Schematic Design for in-house development and parts localization (Eagle, EDA, Partsim, Matlab)
  • Leveraged CAN protocol for Testing vehicle BMS and contributed towards Vehicle Integration

Education

Bachelor of Technology - Electronics

JNTUH
INDIA
05-2018

Skills

  • Project management and requirements gathering
  • Agile methodologies
  • Data analysis and SQL
  • Microsoft SQL Server and SSIS
  • Relational databases
  • Excel, Visio, Power BI
  • Software consulting and implementation
  • Testing and troubleshooting
  • Client onboarding and engagement
  • Salesforce and SDLC
  • Python, HTML, and XML
  • Azure DevOps
  • Jira and Confluence
  • GitHub and Octopus Deploy
  • Jenkins and Microsoft VS Code
  • Windows Server, 7, 10, 11, and Linux
  • Team collaboration and adaptability
  • Conflict resolution and decision making
  • Emotional intelligence in leadership

Certification

Lean Six Sigma White Belt Certification, The Council for Six Sigma Certification (CSSC), 2024

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Urdu
Native/ Bilingual

Timeline

Business Analyst

Microsoft
05.2024 - Current

Senior Business Analyst

SS&C Eze Software Group
04.2023 - 01.2024

Business Analyst

SS&C Eze Software Group
10.2021 - 03.2023

Associate Business Analyst

SS&C Eze Software Group
04.2019 - 09.2021

Junior Electric Design Engineer

BYD
05.2018 - 01.2019

Bachelor of Technology - Electronics

JNTUH

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Mohammed Bilal