Mohammed Ezzabdi

Chicago

Summary

IT field technician with hands-on experience across enterprise hospital deployments, data center hardware service, and federal disaster response field operations. Lenovo-certified in server/system-board service, accidental damage assessment, and hardware diagnostics; Google-certified across IT support, networking, systems administration, and security. Comfortable being first on a service call — diagnosing fast, communicating clearly, and documenting every step for clean cross-team handoffs

Overview

Certification

years of professional experience

Work History

IT Field Technician

TOGA Technology

02.2026 - Current

Handled time-sensitive service calls for enterprise clients — remote and on-site troubleshooting of laptops, PCs, printers, software, and connectivity issues via TOGA Desk ticketing
Supported Endeavor Health hospital sites across Chicagoland: assessed devices, inventoried hardware, and documented placement by department to support planning, deployment, and cross-team handoffs
Delivered Tier 1/2 support in person and remotely, communicating clearly with technical and non-technical stakeholders alike
Diagnosed and resolved printer, laptop, and desktop issues on-site and remotely, prioritizing and reprioritizing service calls to keep client operations running
Imaged and deployed Windows 11 systems end-to-end, including software install, configuration, and connectivity validation
Led team coordination during imaging and logistics pushes — equipment staging, asset tracking, task management, and decommissions
Replaced hot-swap server components (drives, fans, RAM, cache modules/batteries, power supplies) and verified proper cache module configuration
Installed and terminated CAT6 (T568B/RJ45), ran fiber, and traced cabling with toner tools; installed and configured wireless access points and IP camera systems

Emergency Management Specialist (IA)

FEMA

12.2024 - 02.2026

Provided Tier 1/2 IT support for disaster recovery staff during high-volume field deployments — account resets, password recovery, system access issues
Troubleshot Windows systems, printers, iOS devices, and government applications in real time under high-pressure, fast-changing conditions
Configured and troubleshot PLUM case mobile WiFi units supporting Disaster Recovery Center connectivity
Managed printer deployment, driver installs, router setup, and peripheral configuration under field conditions
Maintained detailed case documentation under strict confidentiality and federal compliance standards
• Worked surge shifts with 60+ cases — continuously reprioritizing and escalating according to urgency

Education

B.S. - Information Systems Development/Analysis

Illinois State University

Normal, IL

05.2024

Skills

Operating Systems: Windows 10 & 11, ChromeOS, MacOS (familiar), iOS
Productivity & Admin: Microsoft 365 (Outlook, Teams, Word, Excel), Active Directory, VPN

Support & Ticketing: TOGA Desk, ITSM platforms, remote troubleshooting, phone support, escalation workflows
Hardware: Laptops, desktops, printers, servers, docking stations, WAPs, CCTV systems