Mohammed Fouz
Summary
Accomplished assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walgreens Boots Alliance
10.2019 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
Shift Leader
Panera Bread
09.2017 - 06.2020
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Cashier
Target
03.2015 - 02.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Parkway North High
12860 Fee Fee Rd05.2016
Skills
- Stock Management
- Customer Relations
- Store Organization
- Loss Prevention
- Product Knowledge
- Account Updating
- Data Entry
- Conflict Mediation
- Assignment Delegation
- Employee Coaching
Certification
- CPhT - Certified Pharmacy Technician
Languages
Arabic
Native or Bilingual
Timeline
Assistant Store Manager
Walgreens Boots Alliance
10.2019 - Current
Shift Leader
Panera Bread
09.2017 - 06.2020
Cashier
Target
03.2015 - 02.2016
High School Diploma -
Parkway North High
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