Mohammed Majeed
Dearborn Heights,MI
Summary
Detail-oriented and enthusiastic IT professional with a strong foundation in computer systems, networking, and software troubleshooting. Leveraging hands-on experience from academic projects and internships, eager to apply technical knowledge in a professional setting. Renowned for proactive approach to problem-solving, quick learner who adapts to new technologies with ease.
Overview
4
4
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
United States Army
01.2024 - Current
- Developed skills in configuring and securing local area networks (LANs), wide area networks (WANs), and virtual private networks (VPNs), ensuring reliable and secure communications
- Gained in-depth knowledge of managing and maintaining computer systems and networks, including the installation, configuration, and troubleshooting of hardware and software
- Developed advanced problem-solving skills through diagnosing and resolving complex IT issues in a high-pressure environment
- Managed user accounts and permissions, enforcing role-based access controls and ensuring compliance with security policies to prevent unauthorized access and data breaches
Helpdesk Associate
Networking Solutions Inc
09.2022 - 01.2024
- Diagnosed and resolved technical problems related to operating systems, applications, and connectivity, ensuring minimal user downtime
- Managed and prioritized helpdesk tickets using ticketing systems, maintaining clear and timely communication with users throughout the resolution process
- Conducted remote troubleshooting sessions and provided step-by-step guidance to users, enhancing their technical understanding and confidence
- Assisted in the setup and configuration of new hardware and software, including installations and updates
Billing Clerk
Andi Group Trucking
08.2021 - 09.2022
- Processed billings, invoices, and reimbursement claims
- Reviewed and analyzed customer billing inquiries
- Contacted customers to obtain and relay account information
- Prepared itemized bills, statements, and invoices, recording amounts due for items purchased or services rendered
Education
Information Technology Pathways - Customer Service, CompTIA A+, Python Coding
Focus: HOPE Technology Center
Detroit, MI03.2025
High School Diploma - Microsoft Word, Microsoft Excel, Python Coding
Murray County High School
Chatsworth, GA05.2020
Skills
- Billing Process Management
- Remote support
- Multitasking
- Service ticket tracking
- Accounting Support
- New Client Development
- Market Analysis
- Network troubleshooting
- Financial Data Entry
- Reporting and Documentation
- Technical support
- MS office proficiency
Certification
- Test Out PC Pro
- Microsoft Word Certified
- Customer Service Certified
- Microsoft Excel Certified
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
25B Information Technology Specialist
United States Army
01.2024 - Current
Helpdesk Associate
Networking Solutions Inc
09.2022 - 01.2024
Billing Clerk
Andi Group Trucking
08.2021 - 09.2022
- Test Out PC Pro
- Microsoft Word Certified
- Customer Service Certified
- Microsoft Excel Certified
Information Technology Pathways - Customer Service, CompTIA A+, Python Coding
Focus: HOPE Technology Center
High School Diploma - Microsoft Word, Microsoft Excel, Python Coding
Murray County High School
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