Mohammed Mohammed
Arlington,TX
Summary
Proactive Customer Service Agent with extensive experience in handling escalations and fostering customer trust. Adept at managing multiple tasks, explaining diagnostic findings, and ensuring timely resolutions. Skilled in problem resolution, communication, and adhering to safety protocols, bringing dedication and a positive attitude to every interaction.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Prospect
03.2018 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Service Technician
Magic Hands
02.2021 - 06.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Interline Operation and Security
G2 Secured Staff
02.2017 - 10.2019
- Gate and airline security, Load and offload luggage.
- Transport luggage and cargo to various airport locations.
Education
HVCA Certificate - Professional HVAC Service Technician
ForgeNow
Dallas, TX01-2021
Bachelor of Science - Business Administration
Sudan International University
Sudan 10-2015
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Ability to perform mathematics
- Critical thinking and time management
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Service Technician
Magic Hands
02.2021 - 06.2022
Customer Service Agent
Prospect
03.2018 - Current
Interline Operation and Security
G2 Secured Staff
02.2017 - 10.2019
HVCA Certificate - Professional HVAC Service Technician
ForgeNow
Bachelor of Science - Business Administration
Sudan International University
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