Mohammed Sujan
Buffalo,NY
Summary
I feel my greatest strengths are in communication involving solving issues and concerns of people. I love learning, and anything that makes me think. I know that whatever I'm tasked with, I always strive to be the best I possibly can be at it.
Overview
5
5
years of professional experience
Work History
Collection Agent
Bank of America
Amherst, New York
04.2024 - Current
- Communicated with Bank of America clients to address and resolve concerns.
- Initiated collection processes that recovered outstanding debts.
- Conducted outbound and inbound calls to manage client accounts.
To Go Spec
Olive Garden
Cheektowaga, New York
07.2023 - 09.2024
- Delivered orders to guests for curbside or in-store pickup, ensuring timely service.
- Organized and packaged food efficiently to maintain quality during delivery.
- Assisted guests over the phone with order placement, providing exceptional customer service.
- Provided support in kitchen by preparing ingredients and maintaining cleanliness.
Online Order Pickup
Walmart
Lancaster, New York
07.2022 - 06.2023
- Collected and prepared items for customer orders to ensure timely fulfillment.
- Organized inventory shelves to facilitate quick access and efficient order processing.
- Delivered orders directly to customers during curbside pickup to enhance convenience.
Cashier
Walmart
Cheektowaga, New York
06.2021 - 07.2021
- Operated the register as a cashier at Walmart, assisting customers in the self-checkout area.
Education
High School Diploma -
City Honors
Buffalo06-2023
Skills
- Collections techniques
- Customer communication
- Payment negotiation
- Record keeping
- Data entry
- Client relationship management
- Conflict resolution
- Sales negotiation
Languages
Bangla
Native/ Bilingual
Arabic
Professional
Timeline
Collection Agent
Bank of America
04.2024 - Current
To Go Spec
Olive Garden
07.2023 - 09.2024
Online Order Pickup
Walmart
07.2022 - 06.2023
Cashier
Walmart
06.2021 - 07.2021
High School Diploma -
City Honors