Overview
Work History
Education
Timeline
Generic

Mohammed Mohammed

Overview

9
9
years of professional experience

Work History

Claims Generalist

Progressive
10.2023 - Current
  • Coordinate all aspects of the claims process including coverage, liability, repairs, negotiation, and customer service.
  • Uses varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documents.
  • Mentored a fellow team member through the best friend program.
  • Current metrics: CSAT is 85% YTD with 7.7% detractors ECC Returned and 10.3% ECC Updated, VM return at 15.9 hours YTD.

Assistant Manager

Enterprise Holdings
05.2018 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations at 6 different locations.
  • 10x champion for branch performance in customer service.
  • 6x Elite Top Performer for sales and service.
  • Won Top Overall airport for customer service in North America (January 2023)

Quality Assurance Supervisor

Octapharma Plasma
05.2016 - 11.2017
  • Graduated intensive 6-month Octapharma Leadership Academy (January 2017)
  • Successfully completed training as a phlebotomist, lab technician and medical screener in Chicago, IL and
    Salt Lake City, UT
  • Managed and led successful openings of new centers in Santa Fe Springs and Garden Grove, CA
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.

Education

Bachelor of Arts - Coomunication

Western Michigan University
Kalamazoo
04-2016

Timeline

Claims Generalist

Progressive
10.2023 - Current

Assistant Manager

Enterprise Holdings
05.2018 - 10.2023

Quality Assurance Supervisor

Octapharma Plasma
05.2016 - 11.2017

Bachelor of Arts - Coomunication

Western Michigan University

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Mohammed Mohammed