Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Amerita, Inc
04.2023 - Current
Managed over 20 weekly schedule of patient care transition coordination, patient assessments and marketing support activities.
Provided patient education and training sessions for various infusion methods, with patient conducting return demonstration at conclusion of session to assess knowledge.
Mentored new nurses on best practices in clinical liaison roles, contributing to higher levels of job satisfaction and performance among team members.
Collaborated with multidisciplinary team on identifying barriers that hinder successful transitions to home.
Coordinated referral source and patient activities closely with Account Executives responsible for customer account.
Clinical Nurse Liaison
Optum
04.2019 - 04.2023
Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue by providing clinical expertise utilizing clinical skills to assist referral sources.
Provided competent solutions and alternatives within appropriate time-frames, and followed up to ensure resolution.
Assessed patients and caregiver's ability to administer self IV infusion.
Provided education to over 20 patients weekly specific to medication therapy, supplies, and safety in order to facilitate discharge from hospital to home setting.
Collaborated and coordinated care with case managers, social workers, doctors, and home health agencies to ensure smooth transition and support from hospital to home setting.
Clinical Nurse
Mount Sinai Hospital
05.2017 - 04.2019
Specialized in neuroscience with focused care in neurosurgical step-down-ICU, acute stroke, epilepsy monitoring, and general neurology/neurosurgery patient population while caring for up to 6 patients daily
Conducted thorough assessments, administered medications, and monitored patient responses to treatments
Participated in monthly meetings with various department managers to review topics regarding patient safety, department incidents, and other related subjects with goals of improving patient outcomes.
Educated patients and families to increase understanding of condition and best ways to manage.
Registered Nurse
Good Shepherd Specialty Hospital
03.2016 - 04.2017
Specialized in long-term acute care and medical/surgical units, caring for up to 6 patients needing ventilator weaning, complex wound care, and complex medical conditions.
Provided comprehensive patient care including assessments, medication administration, wound care, and patient education.
Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
Education
Bachelor of Science - Nursing
DeSales University
Center Valley, PA
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA
Skills
Patient Education
Medical Record Review
Clinical Assessments
Patient Account Management
Interdisciplinary Collaboration
Healthcare Industry Knowledge
Phlebotomy
Care Coordination
Epic (EMR)
CPR
Certification
Registered Nurse, State of New Jersey - Since 2020
Registered Nurse, State of New York - Since 2017
Registered Nurse, State of Pennsylvania - Since 2016
Basic Life Support (BLS), American Heart Association - Since 2016
Timeline
Clinical Liaison
Amerita, Inc
04.2023 - Current
Clinical Nurse Liaison
Optum
04.2019 - 04.2023
Clinical Nurse
Mount Sinai Hospital
05.2017 - 04.2019
Registered Nurse
Good Shepherd Specialty Hospital
03.2016 - 04.2017
Bachelor of Science - Nursing
DeSales University
Bachelor of Science - Psychology
Pennsylvania State University
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