Mohan Christopher
Project Manager
San Francisco,CA
Summary
Accomplished Sr Manager at Visa Inc, adept in strategic planning and cross-functional collaboration, I spearheaded projects that significantly enhanced operational efficiency and client satisfaction. My expertise in data analytics and team leadership, coupled with a track record of successful cross-functional team coordination, underscores my ability to drive impactful business outcomes.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated commercial product expertise, including competitive offerings, pricing, and market positioning.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Manager Visa Commercial Solutions Data Services
Visa Inc
01.2018 - Current
- Crafted comprehensive project plans highlighting critical issues, methodologies, and success metrics.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Facilitated smooth transitions by conducting hands-on training sessions with end-users during system rollouts or process changes.
- Collaborated with cross-functional teams such as sales, client services, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
- Streamlined project implementation by effectively coordinating cross-functional teams and resources.
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
- Ensured seamless integration of new systems with existing platform through diligent testing and validation processes.
- Streamlined collaboration with product leads by resolving key implementation and operational issues.
- Wrote, updated and maintained project documentation.
- Oversaw multiple project teams in an Agile framework, excelling with SDLC methodologies and strong leadership.
- Conducted post-implementation reviews to pinpoint future project enhancement opportunities.
- Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
Senior Business Analyst
Southern California Edison Sce
11.2017 - 01.2018
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Business Analyst
Mercer
08.2017 - 11.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Senior Business Analyst
IBM
10.2012 - 07.2017
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Senior Business Analyst
Akamai Technology
04.2010 - 10.2012
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Senior Business Analyst
Sun Microsystems
01.2006 - 04.2010
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Championed a data-driven culture within the organization by promoting the use of analytics tools and methodologies across departments.
- Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
- Collected data from wide-ranging sources.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Evaluated BI tool options, selected best-fit solutions based on cost-benefit analyses, ensuring optimal return on investment.
Team Leader
Infosys Technologies
06.2002 - 12.2005
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Education
Certificate of Technical Studies - Data Science
Stanford University
Palo Alto, CA08-2018
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT09-2017
BBA - Economics
Bangalore University
Bangalore06-2003
Skills
Strategic planning
Accomplishments
- Resolved product issue through consumer extensive testing in multiple platform.
- Collaborated with team of 20+ in the development of platformmigration projects.
- Achieved 100% results by introducing Automated process for testing and implementation tasks in proprietary tools.
- Used Microsoft Excel to develop BI tools.
- Supervised team of 10+ staff members along with offshore team.
Certification
Framework for Mastering Data and Driving Inovation
Timeline
Framework for Mastering Data and Driving Inovation
08-2024
Sr Manager Visa Commercial Solutions Data Services
Visa Inc
01.2018 - Current
Senior Business Analyst
Southern California Edison Sce
11.2017 - 01.2018
Business Analyst
Mercer
08.2017 - 11.2017
Senior Business Analyst
IBM
10.2012 - 07.2017
Senior Business Analyst
Akamai Technology
04.2010 - 10.2012
Senior Business Analyst
Sun Microsystems
01.2006 - 04.2010
Team Leader
Infosys Technologies
06.2002 - 12.2005
Certificate of Technical Studies - Data Science
Stanford University
MBA - Business Administration And Management
Western Governors University
BBA - Economics
Bangalore University
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