Mohanapriya karthik
Hackettstown
Summary
Dynamic Shift Supervisor at CVS Pharmacy with a proven track record in cash handling and employee training. Expertly managed daily operations, enhancing customer satisfaction and workplace safety. Recognized for fostering a motivated team environment and achieving operational excellence while maintaining high standards in service quality.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Chester, NJ
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate
JCPenney
New York, NY
05.2019 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fulfillment Center Associate
Amazon
New York, NY
01.2019 - 05.2019
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Sales Associate
Spectrum
Ozone Park, NY
05.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
BBA - Accounting And Finance
Jss College
04-2002
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Operations management
Timeline
Shift Supervisor
CVS Pharmacy
09.2022 - Current
Sales Associate
JCPenney
05.2019 - 08.2022
Fulfillment Center Associate
Amazon
01.2019 - 05.2019
Sales Associate
Spectrum
05.2016 - 12.2018
BBA - Accounting And Finance
Jss College