Moheb Ihsas
Woodbridge,NJ
Summary
Customer Service Representative at Domino's Pizza, adept in complaint resolution and staff training, significantly enhancing customer loyalty and satisfaction. Excelled in active listening and problem-solving, mastering product knowledge to elevate user experience. Spearheaded training, improving team proficiency and service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Delivered prompt service to prioritize customer needs.
- Cross-trained learning all stations proficiently.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA07.2025
Skills
- Complaint resolution
- Product knowledge
- Call Management
- Customer Relations
- Active Listening
- Problem-solving abilities
- Professional telephone demeanor
- Staff Training
Languages
Pashto
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Customer Service Representative
Domino's Pizza
03.2022 - Current
High School Diploma -
Woodbridge High School