Mohogany Reid
Charlotte,North Carolina
Summary
Highly experienced Inside Sales Representative known for exemplary team-building, multi-tasking, balancing customer needs and making new sales. Gifted at working with all types of personalities. Performance history of developing long-term relationships with customers while consistently reaching sales targets.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
United Rentals
06.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Server
Olive Garden
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Risk Specialist
Compliance Line
03.2022 - 06.2022
- Manage large amounts of inbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
To Go/Host
Chili’s
02.2022 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Warehouse Associate/Safety Specialist
Amazon
11.2020 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Jewelry Consultant
Kay Jewelers
11.2019 - 03.2020
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
Education
Diploma -
Shelby High School
Shelby, NC06.2019
Certificate -
Cleveland Community College
Shelby, NC05.2019
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Adept multi-tasker
- Organized and Efficient
- Data Entry
- Salesforce
- Rapport Building
- Opening and closing procedures
- Contract Negotiation
Timeline
Inside Sales Representative
United Rentals
06.2023 - Current
Server
Olive Garden
08.2022 - 08.2023
Risk Specialist
Compliance Line
03.2022 - 06.2022
To Go/Host
Chili’s
02.2022 - 03.2022
Warehouse Associate/Safety Specialist
Amazon
11.2020 - 01.2022
Jewelry Consultant
Kay Jewelers
11.2019 - 03.2020
Diploma -
Shelby High School
Certificate -
Cleveland Community College