Mohsen Saleh
Kent,WA
Summary
Bringing in over 5 years in high-end Administrative Assistant with a proven track record at Happy Family Happy Community, excelling in appointment coordination and client relations. Leveraging advanced Microsoft Office skills and critical thinking, I enhanced operational efficiency and fostered strong team collaboration, ensuring seamless communication and high client satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Happy Family Happy Community
Kent, USA
01.2022 - Current
- Served as central liaison between staff and clients, ensuring timely information flow that fostered strong relationships and enhanced client satisfaction.
- Coordinated over 50 appointments weekly, ensuring smooth operations and timely communication between staff and clients.
- Processed billing information with 100% accuracy, enhancing efficiency in administrative systems.
- Collaborated with head of administration to resolve issues swiftly, contributing to improved office productivity.
Patient Services Coordinator
Inuvik Regional Hospital
Inuvik, CANADA
01.2019 - 01.2021
- Welcomed and assisted patients at front desk, managing daily check-ins and appointment scheduling to enhance patient experience.
- Coordinated communication between medical staff, patients, and administration to maintain accurate records and facilitate smooth operations.
- Supported billing and administrative tasks to ensure accuracy in patient services while upholding confidentiality.
Education
Bachelor’s degree -
Evergreen State College
Olympia, WA05-2026
Associate’s degree -
Evergreen State College
Olympia, WA01.2024
Skills
- Microsoft Office Suite proficiency
- Excel (pivot tables, VLOOKUPs)
- Word (mail merges, document automation)
- Outlook (calendar and email management)
- PowerPoint (presentation design)
- CRM systems and database management
- Digital communication tools
- Appointment scheduling
- Executive collaboration
- Operational strategies
- Productivity enhancement
- Time management and prioritization
- Fast-paced adaptability
- Critical thinking
- Cross-department teamwork
- Advanced computer skills
Volunteer Experience
- Volunteer, Seattle Housing Authority Back to School Drive, Seattle, WA, 2019
- Volunteer, Youth After School Program, Seattle, WA, 2018
Professional Overview
Detail-driven Operations & Client Services Coordinator with a strong background in high-volume scheduling, vendor communication, and service-industry operations. Known for taking full ownership of tasks from start to finish, proactively solving problems before they escalate, and consistently delivering an exceptional client experience. Thrives in fast-paced environments where accuracy, communication, and responsiveness are essential. Combines service-industry experience with strong administrative and technical skills to drive smooth workflow execution and high-quality outcomes.
Trainings Awards
Workplace Diversity & Anti-Racism Certification, Horn of Africa, 2023
Timeline
Administrative Assistant
Happy Family Happy Community
01.2022 - Current
Patient Services Coordinator
Inuvik Regional Hospital
01.2019 - 01.2021
Bachelor’s degree -
Evergreen State College
Associate’s degree -
Evergreen State College