Moises Gonzalez
Fort Worth
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Restaurant Waiter
Red Lobster
Fort Worth
05.2025 - Current
- Greeted guests warmly and guided them to their tables.
- Took customer orders accurately and relayed them to the kitchen.
- Served food and beverages promptly while ensuring guest satisfaction.
- Handled cash transactions and processed payments efficiently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Addressed customer inquiries and resolved minor issues effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Take-Out Specialist
Red Lobster
Fort Worth
08.2024 - 05.2025
- Prepared take-out orders accurately and efficiently for customers.
- Managed customer inquiries and provided exceptional service during busy periods.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of the take-out area regularly.
- Monitored inventory levels and restocked supplies as needed.
Host
Red Lobster
Fort Worth
06.2023 - 08.2024
- Greeted and seated guests promptly in a high-traffic restaurant environment.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Provided accurate information about menu items and specials to enhance guest experience.
- Assisted in training new hosts on company policies and best practices for hospitality.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Associate of Arts - Fine Arts
Tarrant County College
Fort Worth, TX 08.2025 - 08.2025
Paschal High School
Fort Worth, TXSkills
- Customer service
- Conflict resolution
- Order management
- Team collaboration
- Effective communication
- Communication skills
- Inventory management
- Multitasking and organization
- Point of sale operation
- Cleanliness standards
- Order accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handlers License
Timeline
Associate of Arts - Fine Arts
Tarrant County College
08.2025 - 08.2025
Restaurant Waiter
Red Lobster
05.2025 - Current
Take-Out Specialist
Red Lobster
08.2024 - 05.2025
Host
Red Lobster
06.2023 - 08.2024
Paschal High School