Moises Palma
Miami,FL
Summary
Proven IT Technician with a robust background at Netpcoffice, where I excelled in hardware installation and network maintenance, enhancing system efficiency by 30%. Skilled in providing exceptional desktop technical support and adept at resolving complex technical issues swiftly, ensuring minimal downtime. Demonstrates strong problem-solving abilities and effective communication, contributing to improved help desk operations.
Overview
3
3
years of professional experience
Work History
IT Technician
Netpcoffice
Miami
03.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
IT - Network And System Administration
Miami Southridge Senior High School
Miami, FLSkills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Network Maintenance
- Help Desk Operations
Timeline
IT Technician
Netpcoffice
03.2021 - Current
IT - Network And System Administration
Miami Southridge Senior High School