Moises Torres
Houston,Texas
Summary
This is my short summary , I'd like to refer to my self as an enthusiastic employee who can be dedicated to my work. I'd also like to think of my self as a solid team player with outgoing skills , with a positive demeanor and face to face skills to establish a connection with customers. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry position. I will be honest here i might not be the best yet but i will definitely not be the worst , im eager to learn and would love a opportunity. Thank you for your time.
Overview
6
6
years of professional experience
Work History
Service Advisor
Gillman Honda
07.2023 - 10.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Fast Food Worker
Birrieria 101
12.2022 - 05.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Helped family business grow in customer service towards customer
- Catered and prepared events for families
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
Barista
Starbucks
08.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
Electrical Apprentice
Pfeiffer & Son
09.2020 - 06.2021
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Optimized work readiness with organized tools and spaces.
- Pulled wires to circuit breakers, transformers or other components.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Fast Food Worker
Chic-Fil-A
07.2017 - 08.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Trained newly hired employees on routine tasks and customer service.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Jane Long Academy
Houston, TX05.2019
Skills
- Price Quoting
- Cost Estimation
- Data Entry
- Repairs Scheduling
- Documentation and Reporting
- Customer Retention
- Customer Service
- Computer Skills
- Quality Control
- Performance Goals
- Listening Skills
- Workflow Management
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Gillman Honda
07.2023 - 10.2023
Fast Food Worker
Birrieria 101
12.2022 - 05.2023
Barista
Starbucks
08.2022 - 11.2022
Electrical Apprentice
Pfeiffer & Son
09.2020 - 06.2021
Fast Food Worker
Chic-Fil-A
07.2017 - 08.2019
High School Diploma -
Jane Long Academy
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