Annie Lee
Sugar Land,TX
Summary
Dynamic sales professional with proven expertise in upselling and client account management, honed at Gillman Honda and other leading establishments. Excelled in building lasting customer relationships and driving product sales, demonstrating exceptional problem-solving abilities and a knack for meeting tight deadlines. Skilled in both team leadership and business development, achieving significant revenue growth. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Associate
Gillman Honda
11.2020 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Bartender/Server/Cocktail
Perry's Steakhouse
04.2019 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Trainer
Bar Louie
07.2017 - 04.2019
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Certified Trainer/Server
Brick House Tavern And Tap
12.2015 - 07.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender/Shift Manager/Key Holder
Stadia Sports Grill
07.2011 - 12.2015
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Education
Associate of Science -
Houston Community College
Houston, TX05.2020
Skills
- Sales Development
- Upselling
- Client Account Management
- Business Development
- Product Sales
- Problem-Solving
- Meeting deadlines
Accomplishments
- Awarded “Platinum" award 2021, 2022, & 2023
- Received several awards for Top Performer of the Month
Timeline
Sales Associate
Gillman Honda
11.2020 - Current
Bartender/Server/Cocktail
Perry's Steakhouse
04.2019 - 11.2020
Bartender/Trainer
Bar Louie
07.2017 - 04.2019
Certified Trainer/Server
Brick House Tavern And Tap
12.2015 - 07.2017
Bartender/Shift Manager/Key Holder
Stadia Sports Grill
07.2011 - 12.2015
Associate of Science -
Houston Community College
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