Mokesha Cobb-Blackwell
Experienced office administrative assistant with strengths in schedule management, customer service, and confidentiality handling. Skilled in Microsoft Office Suite, data entry, and coordinating daily operations for smooth, organized office support.
Reliable administrative and operations professional with a background in front-desk support, meeting coordination, and office organization. Known for strong communication, multitasking, and attention to detail. Proven ability to manage calendars, maintain records, and support efficient daily workflows.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Work History
Office Administrative Assistant
9 Years 7 Months- Scheduled meetings, coordinated calendars, and prepared conference rooms for internal and external appointments.
- Managed front-desk reception, greeted visitors, and routed inquiries to appropriate staff.
- Tracked office supplies, reordered materials, and supported smooth daily administrative operations.
- Processed correspondence, drafted routine communications, and maintained organized filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Responded to inquiries from callers seeking information.
Cleaning Crew Supervisor
3 Years 7 Months- Supervised cleaning crews to ensure consistent service quality and adherence to schedules.
- Coordinated daily assignments and adjusted workflows to maintain coverage.
- Inspected completed work to verify standards and correct missed details.
- Trained new staff on cleaning procedures, safety practices, and equipment use.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Increased customer retention rate by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.
- Secured repeat business from satisfied clients through excellent communication skills, proactive follow-up calls, and timely resolution of any reported issues.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored new staff on cleaning and safety protocols.
Hair Salon Owner
9 Years 1 Month- Directed daily salon operations, maintaining smooth client flow and consistent service delivery.
- Managed stylist scheduling, optimizing coverage for appointments, walk-ins, and special bookings.
- Conducted client consultations, tailoring hair services to preferences, texture, and maintenance goals.
- Oversaw inventory control, restocking retail products and professional supplies to prevent shortages.
- Developed marketing promotions to attract new clients and strengthen repeat business.
- Administered budgeting, pricing, and payroll processes to support financial stability.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Kept all building areas and equipment functional and well-organized to promote business performance.