Mokihana Lake
Summary
I'm seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. I excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in a new role.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Utah Physicians Care Center
08.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Production Associate
Candle Warmers
02.2022 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Safely operated hand and power tools to complete repetitive tasks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Lifted 50+ lbs daily.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
High School Diploma -
Granger High
580 3600 W, West Valley City, UT 8411906-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Medical records management
- Mail management
- Customer service
- Organization and time management
- Data entry
- Documentation and recordkeeping
- Patient scheduling
Timeline
Medical Receptionist
Utah Physicians Care Center
08.2023 - Current
Production Associate
Candle Warmers
02.2022 - 08.2023
High School Diploma -
Granger High
Similar Profiles
Jennifer PalmerJennifer Palmer
Certified Surgical Technologist at Physicians Surgical Care CenterCertified Surgical Technologist at Physicians Surgical Care Center
Laura WynnLaura Wynn
RMA at Physicians Primary Care CenterRMA at Physicians Primary Care Center
Judy BrittonJudy Britton
Employer Paid Services Processor at Physicians Immediate Care/WellNow Urgent CareEmployer Paid Services Processor at Physicians Immediate Care/WellNow Urgent Care