Mokihana Lake
Summary
I'm seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. I excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in a new role.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Utah Physicians Care Center
08.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Production Associate
Candle Warmers
02.2022 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Safely operated hand and power tools to complete repetitive tasks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Lifted 50+ lbs daily.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
High School Diploma -
Granger High
580 3600 W, West Valley City, UT 8411906-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Medical records management
- Mail management
- Customer service
- Organization and time management
- Data entry
- Documentation and recordkeeping
- Patient scheduling
Timeline
Medical Receptionist
Utah Physicians Care Center
08.2023 - Current
Production Associate
Candle Warmers
02.2022 - 08.2023
High School Diploma -
Granger High
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