Moliqua Blue-Inkabi
Bennington,NE
Summary
Accurate Pharmacy Clerk experienced in delivering exceptional customer service in pharmacy settings. Achieved customer retention and satisfaction through effective prioritization and multitasking in fast-paced environments. Contributed to team success by resolving escalated customer support issues.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Pharmacy Clerk Lead
Hyvee pharmacy
Omaha, NE
07.2024 - Current
- Assisted Hy-Vee pharmacy customers with prescription drop-offs and pickup.
- Provided assistance to Hy-Vee pharmacy customers during prescription drop-off and pickup at the counter.
- Answered phone calls and routed refill requests to pharmacists.
Receptionist
University Trails
Lubbock, Texas
12.2018 - 07.2019
- Welcomed residents with a friendly demeanor at the front desk. and visitors at University Trails front desk.
- Answered phone calls and efficiently routed messages to appropriate departments, ensuring timely communication.
- Scheduled appointments and managed daily reception calendar.
- Greeted visitors and offered assistance, enhancing their experience and satisfaction.
- Processed mail, packages, and office deliveries for residents.
- Maintained lobby appearance and organized front desk supplies.
Customer Service Representative
Stenocall
Lubbock, Texas
01.2017 - 11.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound Stenocall calls using professional phone etiquette and active listening.
- Resolved routine inquiries with calm, courteous customer support.
- Documented caller details in Stenocall records with clear, accurate notes.
- Scheduled appointments and callbacks through Stenocall communication systems.
- Followed call scripts and message standards for consistent customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
South Plains Academy
Lubbock, TXSkills
- Prescription processing
- Pharmacy systems
- Insurance billing
- Refill coordination
- Pharmacy software
- Refill routing
- Customer service
- Attention to detail
- Answering customer questions
Certification
- Notary Public Ex 12/2028
Languages
English
Professional
Timeline
Pharmacy Clerk Lead
Hyvee pharmacy
07.2024 - Current
Receptionist
University Trails
12.2018 - 07.2019
Customer Service Representative
Stenocall
01.2017 - 11.2018
South Plains Academy