Molli Galligan
Fraud & Claims Operations Associate
Windsor Heights,Iowa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Business Execution Consultant II (Contract)
TEKsystems, Inc for Wells Fargo
10.2025 - 04.2026
- Identified process improvements through testing of Wells Fargo compliance and business metrics following an audit by the FDIC.
- Ensured adherence to FDIC policies by reviewing small business banking customers to confirm each was using a correct Tax Identification Number (TIN) for their business accounts as some account types require an Employer Identification Number (EIN) instead of a Social Security Number (SSN}.
- Escalate reporting issues as necessary.
- Consulted with leaders to develop strategies and reporting for stakeholders.
- Managed a pipeline of accounts with various follow-up timelines.
Health Professions Investigator (Temporary Position)
State of Iowa Department of Investigations, Appeals and Licensing
08.2024 - 02.2025
- Investigated complaints submitted to the Iowa Dental Board regarding the behavior and standards of care of dentists, dental hygienists, and dental assistants.
- Communicated with and, when necessary, conducted interviews with complainants and/or dental practitioners referenced in the complaints.
- Prepared and submitted subpoenas for patient records and X-rays to practitioners and dental offices across Iowa.
- Participated in infection control and sedation office inspections.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
- Attended Board meetings to present and discuss open investigations that resulted in disciplinary actions taken against practitioners.
Fraud & Claims Operations Associate
Wells Fargo Funding
01.2011 - 07.2023
- Performed comprehensive written investigative reviews on mortgage files to ensure layered risk is detected and loss to Wells Fargo is avoided.
- Utilized strong analytical skills to complete due diligence with multiple banking products, operating systems and verification tools to determine the occurrence of financial abuse, including Bank Secrecy Act, Anti Money Laundering, Know Your Customer and Customer Identification Program regulations.
- Maintained a personal Excel pipeline of all current and closed reviews, both for status purposes and reference should information be needed from completed files.
- Communicated with external broker clients and internal departments for additional required documentation as needed.
- Escalated proven instances of fraud, including instances of falsified bank statements and altered signatures, to internal Fraud Risk Management team for determination of necessary Unusual Activity Reports or Suspicious Activity Reports.
- Contributed to a positive workplace culture by actively participating in team-building activities and professional development opportunities.
- Enhanced internal and external customer satisfaction with timely resolution and consistent follow-up communications.
- Maintained confidentiality of all records.
Loan Document Specialist IV
Wells Fargo Home Mortgage
01.2004 - 01.2011
- Collaborated with Wells Fargo underwriters and our external broker clients across the United States to resolve any discrepancies or issues with mortgage loan documents and ensure smooth processing from open to close.
- Contacted credit bureaus, employers, and additional reporting sources to check applicants' credit and personal references.
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms and tax receipts.
- Demonstrated adaptability and versatility in handling a diverse range of loan types, including conventional, FHA, and VA loans.
- Contributed to the successful retention of high-value clients through exceptional service and responsiveness throughout the lending process.
- Maintained confidentiality of sensitive client information while effectively managing diverse loan portfolios.
- Developed strong relationships with clients and internal teams, fostering open communication channels for efficient problem solving.
Mortgage Loan Processor
Mortgage Financial Group
01.2001 - 01.2004
- Reviewed mortgage applications to determine accuracy, completeness, and compliance before submitting complete file to chosen lender.
- Managed application workflow to provide timely approvals and meet lock expiration dates.
- Communicated conditions to borrowers in easy-to-understand, non-mortgage verbiage.
- Coordinated files with local Account Executives and their lenders to ensure approval & closing.
Education
Bachelor of Arts - Human Resource Management
Loras College
Dubuque, Iowa 05.2001 - 05.1994
Skills
Integrity and transparency
Documentation and reporting skills
Risk evaluation
Comprehensive due diligence
Information gathering
Records management
Research skills
Strong communication
Timeline
Business Execution Consultant II (Contract)
TEKsystems, Inc for Wells Fargo
10.2025 - 04.2026
Health Professions Investigator (Temporary Position)
State of Iowa Department of Investigations, Appeals and Licensing
08.2024 - 02.2025
Fraud & Claims Operations Associate
Wells Fargo Funding
01.2011 - 07.2023
Loan Document Specialist IV
Wells Fargo Home Mortgage
01.2004 - 01.2011
Bachelor of Arts - Human Resource Management
Loras College
05.2001 - 05.1994
Mortgage Loan Processor
Mortgage Financial Group
01.2001 - 01.2004