Mollie Frontierro
Scottsdale,AZ
Summary
Dynamic and results-oriented professional with a proven track record at DSW Shoe Warehouse, excelling in customer service and POS system operation. Leveraged outgoing personality and merchandising understanding to enhance customer experience and drive sales. Expert in business development and adept at creating warm customer relationships, significantly contributing to positive company reputation.
Overview
2
2
years of professional experience
Work History
Sales Associate
DSW Shoe Warehouse
03.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Elms Enterprises
06.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree -
Maricopa Community Colleges - Rio Salado Community College
Phoenix, AZSkills
- Business Development
- Payment Processing
- Order Processing
- Promotional support
- Upselling
- Product Sales
- POS System Operation
- Merchandising understanding
- Cash Register Operation
- Outgoing Personality
- Product Promotions
- Customer Service
Additional Information
I am studying to get my GED at Rio Salado. I haven't completed it yet but I have class 3 times a week for a few hours.
Timeline
Sales Associate
DSW Shoe Warehouse
03.2023 - Current
Server
Elms Enterprises
06.2022 - 09.2022
No Degree -
Maricopa Community Colleges - Rio Salado Community College