Mollie Holland
Ray's At The Bank
Sheffield,AL
14
years of professional experience
Customer-Focused Professional experienced in enhancing satisfaction and fostering collaboration within fast-paced teams. Delivered exceptional results through attention to detail, strong work ethic, and effective time management.
Work History
Server
1 Year- Provided high-quality customer service in fast-paced dining environment
- Assisted guests with menu selections and special dietary needs.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
Administrative Assistant
9 Months- Worked hands-on with the public at the Tennessee Valley Museum of Art and the Ritz Theatre during exhibits and performances.
- Coordinated membership drives and processed yearly membership renewals to enhance community engagement.
- Made both digital and printed marketing material, made deposits, organized accounting information, and handled various office tasks for the Association.
- Collaborated with the Curator to execute exhibits, ensuring alignment with artistic vision and operational goals.
Insurance Specialist
7 Months- Worked with insurance agent to sell term/whole life and supplemental health policies to employees of companies while renewing and upgrading existing policies.
- Processed insurance applications efficiently, ensuring compliance with company policies and industry regulations.
- Analyzed client needs to recommend appropriate insurance products, enhancing customer satisfaction and retention.
Director of Communications, Dir. of Group Travel
4 Years 11 Months- Crafted press and media releases, social media posts, and visual content for promotional materials, enhancing brand visibility.
- Contributing writer for Colbert County Reporter – wrote a weekly article focusing on tourism events, holidays, and human-interest pieces.
- Kept a yearly calendar of annual and special events in the area, and distributed listings weekly/monthly to media and others.
- Made content and calendar edits to the website and wrote content for brochures and the website.
- Organized Kids Fishing Rodeo with national fishing tournament managers and distributed flyers to local schools.
- Planned all itineraries for groups including tours, meals, music events, etc. while groups were in town. Created menus with local caterers and restaurateurs.
- Liaison between President and Tour Guides prior to visit. Step-On Guide for groups in town.
- Developed creative activities and events for repeat groups.
- Attended domestic and international travel shows to promote tourism in the Shoals area.
- Worked with fellow state employees and other tourism organizations from around Alabama.
Owner/Designer
5 Years 1 Month- Specialized in weddings and events, creating floral designs for day-to-day deliveries, holidays, and funerals.
- Collaborated with brides to design and execute personalized wedding visions from concept to completion.
- Planned and designed floral arrangements and personal flowers for rehearsals, ceremonies, and receptions, enhancing overall event aesthetics.
- Cultivated a loyal customer base through personalized service and tailored product offerings.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service Rep., Director of Marketing
2 Years 8 Months- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed account inquiries and transactions using credit union's proprietary systems.
- Trained in Accounting/Bookkeeping Department where I made daily deposits and wire transfers for the credit union, reconciled daily for the credit union with the US Treasury, and assisted the Accountant with other daily duties.
- Developed marketing plans and campaigns to increase membership for the credit union.
- Assisted Loan Officers with general paperwork and communication with members.
Administrative Assistant
4 Months- Performed general office duties in front office.
- Assisted guests with travel and local tourism information.
- Organized and maintained office records, ensuring accuracy and easy access to information.
Education
Bachelor of Arts - Graphic Design
Skills
Exceptional customer service
Administrative support
Technical proficiency
Time management
Strong work ethic
Critical thinking
Customer relations
Paperwork processing
Timeline
Server
Ray's At The Bank
08.2025 - CurrentRead More
Administrative Assistant
Tennessee Valley Art Association
11.2024 - 08.2025Read More
Insurance Specialist
Globe Life Insurance
04.2024 - 11.2024Read More
Director of Communications, Dir. of Group Travel
Colbert County Tourism
05.2019 - 04.2024Read More
Owner/Designer
Didgie's Belles Fleurs
11.2015 - 12.2020Read More
Customer Service Rep., Director of Marketing
Valley Credit Union
02.2013 - 10.2015Read More
Administrative Assistant
Colbert County Tourism
10.2012 - 02.2013Read More
University of Alabama
Bachelor of Arts from Graphic Design
Read More