Mollie Kline
Bethlehem,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
St Luke' Hospital
Allentown, PA
12.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
Receptionist
Haldeman Ford Lincoln
Allentown, PA
07.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Responded to inquiries from callers seeking information.
Cashier
Rothrock Motor Sales
Allentown, PA
03.2016 - 07.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Sandwich Artist
SUBWAY®Restaurants
Bethlehem, PA
11.2010 - 08.2016
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Shared information with customers about menu items, preparation methods and ingredients.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
No Degree - Medical Insurance Coding
Lehigh County Community College
Schnecksville, PANo Degree - Completed Two Years Liberal Arts
Penn State Lehigh Valley
Center Valley, Pa High School Diploma -
Notre Dame High School
Easton,Pa 06.2008
Skills
- Customer Service
- Patient Confidentiality and Data Security
- Multitasking and Organization
- Phone and Email Etiquette
- Multi-Line Telephone Systems
- Call Transfers
- Time Management
- Punctual and Hardworking
- Clerical and Filing Support
- Till Counting
Timeline
Patient Access Representative
St Luke' Hospital
12.2018 - Current
Receptionist
Haldeman Ford Lincoln
07.2016 - Current
Cashier
Rothrock Motor Sales
03.2016 - 07.2016
Sandwich Artist
SUBWAY®Restaurants
11.2010 - 08.2016
No Degree - Medical Insurance Coding
Lehigh County Community College
No Degree - Completed Two Years Liberal Arts
Penn State Lehigh Valley
High School Diploma -
Notre Dame High School