Mollie Smith
Apopka,FL
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making. proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
Work History
Shift Manager
Panera Bread
Apopka, FL
09.2022 - 11.2023
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained interview schedules for potential candidates.
Staff Member
Universal Orlando
Orlando, FL
12.2021 - 08.2022
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Ensured that employees followed established safety protocols at all times.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Managed safe and efficient serving of customer foods.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
GED -
GED
Orlando, FLSkills
- Quality Assurance
- Safety Compliance
- Team Development
- Supply Ordering
- Handling Customer Complaints
- Hiring and Recruiting
- Shift Checklists
- Staff Training and Onboarding
- Energetic and Enthusiastic
Languages
English
Professional
References
References available upon request.
Timeline
Shift Manager
Panera Bread
09.2022 - 11.2023
Staff Member
Universal Orlando
12.2021 - 08.2022
GED -
GED
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