Summary
Overview
Work History
Education
Skills
Timeline
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Mollie Smith

Memphis,TN

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Rock N Roll Sushi. Proven ability to enhance guest engagement and satisfaction through strong multitasking and organization. Recognized for fostering team collaboration and maintaining a positive demeanor, contributing to a thriving work environment and repeat business.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Rock N Roll Sushi
12.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cook/ Training Team Lead

Chick Fill A
05.2023 - 10.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cashier, Cook, Manager

Abbays
08.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Style Consultant, Cashier, Stocking

Target
08.2021 - 08.2022
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
  • Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
  • Built lasting relationships through personal interaction and savings incentives to preserve clientele.
  • Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.

Cashier

Abbays
07.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Freddy's Frozen Custard & Steakburgers
09.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Home Schooled
12-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Team collaboration
  • Order accuracy
  • Multitasking and organization
  • Shift management
  • Calm demeanor
  • Positive and professional
  • Team player
  • Reliable and responsible
  • Positive and friendly attitude
  • Willing to learn
  • Responsible and trustworthy

Timeline

Server

Rock N Roll Sushi
12.2023 - 03.2024

Cook/ Training Team Lead

Chick Fill A
05.2023 - 10.2023

Cashier, Cook, Manager

Abbays
08.2022 - 05.2023

Style Consultant, Cashier, Stocking

Target
08.2021 - 08.2022

Cashier

Abbays
07.2020 - 08.2021

Cashier

Freddy's Frozen Custard & Steakburgers
09.2019 - 07.2020

High School Diploma -

Home Schooled
Mollie Smith