Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mollie Tanner

Baton Rouge,LA

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Service Specialist

Ameriprise Financial
09.2024 - Current
  • Provided knowledgeable service and support for all customer needs.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined internal processes for improved efficiency and timely service delivery to clients.
  • Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
  • Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.

Licensed Medical Aesthetician

Avant Tous Beauty Bar And Spa
02.2024 - 11.2024
  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
  • Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.

Spa Receptionist

Avant Tous
01.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Loan Processing Assistant

GMFS LLC
06.2020 - 10.2020
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained accurate, current and compliant financial records

Education

Medical Aesthetician - Medical Aesthetics

Aveda Institute - Covington
Covington, LA
11.2023

Human Resources Development

Louisiana State University And A&M College
Baton Rouge, LA

High School Diploma -

Central High School
Baton Rouge, LA
05.2021

Skills

    LICENSED ESTHETICIAN

  • Organization
  • Communications
  • Team building
  • Answer Telephone Call
  • Aesthetics
  • Exceptional communication
  • Documentation skills
  • Paperwork processing
  • Document management
  • Email etiquette
  • CRM software expertise
  • Performance tracking
  • Compliance requirements

Certification

  • First Aid/CPR
  • Certified in Customer service
  • Microsoft certified

Timeline

Client Service Specialist

Ameriprise Financial
09.2024 - Current

Licensed Medical Aesthetician

Avant Tous Beauty Bar And Spa
02.2024 - 11.2024

Spa Receptionist

Avant Tous
01.2022 - 02.2024

Loan Processing Assistant

GMFS LLC
06.2020 - 10.2020

Medical Aesthetician - Medical Aesthetics

Aveda Institute - Covington

Human Resources Development

Louisiana State University And A&M College

High School Diploma -

Central High School

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