Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mollie Victoria Hines

Tavares

Summary

Dynamic professional with a proven track record at Hetsia Legal, PLLC, excelling in client communication and case management. Adept at strategic planning and scheduling, I enhance operational efficiency while delivering exceptional customer service. Recognized for improving billing accuracy and fostering strong client relations, I bring leadership skills and a commitment to excellence.

Overview

14
14
years of professional experience

Work History

Legal Assistant

Hetsia Legal, PLLC
01.2022 - Current
  • Coordinated communication between clients, attorneys, and external parties to ensure efficient case progress.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Administered notarizations for legal documents, ensuring compliance with state regulations and client requirements.
  • Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.

District Manager

Superior Storage Solutions
05.2017 - Current
  • Directed operational strategies to enhance efficiency across multiple storage facilities.
  • Implemented training programs that improved staff performance and customer service standards.
  • Analyzed market trends to optimize pricing strategies and maximize revenue potential.
  • Developed and enforced policies ensuring compliance with safety regulations and company standards.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

General Manager

Beef O Brady's
01.2015 - 05.2017
  • Led operational strategies to enhance customer service and improve overall satisfaction.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Developed training programs for staff, improving team performance and service efficiency.
  • Oversaw financial budgeting and forecasting, ensuring alignment with company goals.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Delivered exceptional customer service to enhance guest experiences and satisfaction.

Medical Assistant/Scheduler

Pain & Spine Centers of Florida
01.2012 - 01.2015
  • Administered patient care by performing vital sign checks and collecting medical histories.
  • Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
  • Coordinated patient appointments, managing schedules to optimize office efficiency.
  • Processed insurance claims and maintained accurate patient records using electronic health record systems.

Education

Phlebotomy -

Lake Technical College
Eustis, FL.
05-2019

Certified Nursing Assistant -

Lake Technical College
Eustis, FL
05-2018

Associate of Arts -

Seminole State College of Florida
Sanford, FL
05-2017

High School Diploma -

Mount Dora High School
Mount Dora, FL.
05-2010

Skills

  • Fast learner
  • File organization
  • Leadership skills
  • Strategic planning
  • Customer service
  • Customer relations

Timeline

Legal Assistant

Hetsia Legal, PLLC
01.2022 - Current

District Manager

Superior Storage Solutions
05.2017 - Current

General Manager

Beef O Brady's
01.2015 - 05.2017

Medical Assistant/Scheduler

Pain & Spine Centers of Florida
01.2012 - 01.2015

Phlebotomy -

Lake Technical College

Certified Nursing Assistant -

Lake Technical College

Associate of Arts -

Seminole State College of Florida

High School Diploma -

Mount Dora High School

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