Molly Abrahamowicz
Elyria,OH
Summary
Attentive Waitress and Student with superior knowledge of coastal dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Baker and Decorator
Peace Love And Little Donuts
09.2021 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated cash registers and processed payments accurately.
- Analyzed customer preferences to design and create tailored products.
- Assisted in planning and running promotional events and campaigns.
Waitress
Jane Bar & Bistro
05.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Personal Assistant
Mary Jarosz
05.2023 - 08.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
Education
High School Diploma -
Avon High School
Avon, OH05.2022
Skills
- Kitchen and Food Safety
- Customer Service
- Corporate Policies
- Telephone Etiquette
- Troubleshooting
- Complex Problem-Solving
- Accurate Money Handling
- Menu Memorization
- Upselling
- Wine Knowledge
Timeline
Waitress
Jane Bar & Bistro
05.2023 - 08.2023
Personal Assistant
Mary Jarosz
05.2023 - 08.2023
Baker and Decorator
Peace Love And Little Donuts
09.2021 - Current
High School Diploma -
Avon High School
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