Molly Barry
Moriches,NY
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
14
14
years of professional experience
Work History
Service Manager
Middle Island Rental Equipment
Middle Island, New York
03.2021 - 10.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Office Manager
Premier Services
Ronkonkoma, New York
05.2017 - 03.2021
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Office Manager
Lifetime Chimney Supply
Plainview, New York
01.2011 - 05.2017
- Assisted with the preparation of budgets, forecasts and financial statements.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
Associate of Arts - Business Management
Suffolk County Community College
Selden, NY06-2020
Skills
- Goal Setting
- Conflict Resolution
- Schedule Management
- Work Planning and Prioritization
- Customer Service
- Estimating and Quoting
- Continuous Improvement
Timeline
Service Manager
Middle Island Rental Equipment
03.2021 - 10.2024
Office Manager
Premier Services
05.2017 - 03.2021
Office Manager
Lifetime Chimney Supply
01.2011 - 05.2017
Associate of Arts - Business Management
Suffolk County Community College