Molly Berg
Richmond,VA
Summary
After working in the food industry for years, I am eager to apply my skills in customer service, managing people and workplace efficiency to a new work environment. I am excited to learn new skills and expand my opportunities for career growth and personal autonomy. My naturally warm and friendly manner, as well as my hunger for learning and my strong work ethic will make me a great employee for your company.
Overview
12
12
years of professional experience
Work History
Bakery Manager
Buttermilk Bake Shop
01.2017 - Current
- Negotiated daily with clients to design custom cakes for their events, parties, and celebrations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Customer Service Associate/Cake Decorator
Whole Foods Market
11.2011 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Decorating regular bakery items according to established bakery standards.
- Always worked towards more efficient and faster practices.
Education
Bachelor of Arts - Sculpture
Virginia Commonwealth University
Richmond, VA06.2004
Skills
- Finding Innovative Techniques to Improve Efficiency
- Friendly and Positive Communicator
- Creative Problem Solver
- Team-oriented Collaborator and Connector
- Effective Customer Service
- Delegating Assignments and Tasks
- Anticipating Problems
- Calm and Pleasant Demeanor
- Manages Time and Deadlines
- Prioritizes Tasks
Timeline
Bakery Manager
Buttermilk Bake Shop
01.2017 - Current
Customer Service Associate/Cake Decorator
Whole Foods Market
11.2011 - 12.2016
Bachelor of Arts - Sculpture
Virginia Commonwealth University
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