Molly Blalock
Oklahoma City,OK
Summary
Adept at team management and customer satisfaction, I significantly enhanced customer loyalty at New Vision Nutrition by resolving complaints with empathy and professionalism. My experience as a Lifeguard Manager at Northwest Pool Management further honed my skills in scheduling coordination and maintaining safety standards, showcasing my ability to lead and ensure operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
New Vision Nutrition
08.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Lifeguard Manager
Northwest Pool Management
05.2021 - 09.2024
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Organized lifeguard schedules efficiently, ensuring adequate coverage during peak hours and special events.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Education
Associate of Science - Nursing Science
Rose State College
Oklahoma City, OK12-2027
Skills
- Customer service
- Team management
- Scheduling coordination
- Merchandise restocking
- Reliability and punctuality
- Attention to detail
Timeline
Customer Service Cashier
New Vision Nutrition
08.2023 - 12.2024
Lifeguard Manager
Northwest Pool Management
05.2021 - 09.2024
Associate of Science - Nursing Science
Rose State College
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