Molly Borczon
Simi Valley,California
Summary
Dedicated and driven worker with over five years of shift management experience. Skilled in team leadership, working in fast-paced environments, adaptability, and connecting with others.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Manager
Bacio Di Latte
Westlake Village, California
10.2025 - 07.2026
- Provided excellent customer service by warmly greeting customers, addressing any allergies within their group, and offering samples.
- Attended management meetings to discuss store progress and areas of opportunity.
- Addressed customer complaints with empathy and looked for opportunities to make the moment right.
- Organized break times and delegated roles to employees during peak business times.
- Keyholder responsibilities such as opening and closing the store, balancing registers, and creating deposits.
Shift Manager
Starbucks
Calabasas, California
06.2021 - 09.2025
- Prepared handcrafted drinks during peak business hours and ensured that customers received their order in a timely manner.
- Provided excellent customer service by getting to know customers and learning their favorite items to order.
- Trained new employees and educated them on Starbucks standards.
- Delegated staff tasks and breaks.
- Resolved customer complaints efficiently and with empathy.
- Had keyholder responsibilities such as opening and closing the store, balancing the cash drawer and creating deposits for the store.
- Attended regular management meetings to discuss new products, company changes, and areas of opportunities for the store.
Sales And Retention
Sirius XM
Fort Collins, Colorado
03.2020 - 03.2021
- Assisted customers with troubleshooting over the phone when their radios lost service, making sure to resolve all issues before disconnecting the call.
- Answered questions about billing issues and assisted with card payments.
- Assisted customers who wanted to cancel their service by discussing the benefits of keeping Sirius XM.
- Provided service at a discounted rate when necessary.
Customer Service Representative
ezCater
Fort Collins, Colorado
09.2019 - 03.2020
- Assisted with catering orders for multiple businesses and catering customers across the country.
- Assisted customers with placing catering orders, finding lost or late catering orders, and finding replacements if their order was canceled.
- Provided customers with discounts or refunds when necessary.
- Helped caterers submit menu update requests and resolve customer issues.
Shift Manager
Tokyo Joe's
Fort Collins, Colorado
03.2017 - 03.2019
- Performed keyholder duties, such as opening and closing the store, balancing out cash drawers during closing, and creating deposits.
- Prepared sushi and cooked foods in the back of house.
- Trained new employees for front of house positions such as register and preparing sushi.
- Delegated breaks and tasks to employees.
- Implemented customer satisfaction in regards to store complaints.
Education
Associate of Arts - Psychology
Arizona State University
Tempe, AZ08-2026
Skills
- Customer service
- Employee training
- Staff delegation
- Inventory management
- Cash handling
- Customer relationship management
- Quality assurance
- Documentation and reporting
- Payment processing
- Team development
- Multitasking Abilities
Certification
- Food Handler Certified
- CPR and First Aid Certified
Timeline
Shift Manager
Bacio Di Latte
10.2025 - 07.2026
Shift Manager
Starbucks
06.2021 - 09.2025
Sales And Retention
Sirius XM
03.2020 - 03.2021
Customer Service Representative
ezCater
09.2019 - 03.2020
Shift Manager
Tokyo Joe's
03.2017 - 03.2019
Associate of Arts - Psychology
Arizona State University